The player from Greece deposited 50 euros on 23/1, but the funds were not credited to their casino account despite being deducted from their bank. The casino claims it is a bank issue, while the bank insists the money has left their system, leaving the player frustrated and considering further action.
Igrač iz Grčke uplatio je 50 evra 23/1, ali sredstva nisu uplaćena na njihov kazino račun uprkos tome što su skinuta sa njihove banke. Kazino tvrdi da je to problem banke, dok banka insistira da je novac napustio njihov sistem, ostavljajući igrača frustriranim i razmišljajući o daljim akcijama.
Napravio sam depozit od 50 evra 23/1 i nikada nije uplaćen na moj kazino račun, iako je novac skinut sa moje banke. Razgovarao sam sa kazinom i rekli su mi da nisu odgovorni i da treba da razgovaram sa bankom. Više puta sam razgovarao sa bankom i rekli su mi da je novac napustio njihov sistem i da moram ponovo da razgovaram sa kazinom jer ne vide nikakav problem. Čak su mi dali i šifre ovlašćenja za depozite koje sam dao. Uprkos mojim naporima da to rešim sa kazinom, stalno mi govore da je stvar zatvorena i da je u pitanju banka. Zaista sam frustriran, i ovo je moj poslednji pokušaj pre nego što kontaktiram regulatorne organe ako se ovde ništa ne reši.
I made a deposit of 50 euros on 23/1 and it was never credited to my casino account, even though the money was deducted from my bank. I spoke to the casino, and they told me they are not responsible and that I should talk to the bank. I have spoken to the bank multiple times, and they told me that the money has left their system and that I need to talk to the casino again because they don't see any issue. They even provided me with the authorization codes for the deposits I made. Despite my efforts to resolve this with the casino, they keep telling me that the matter is closed and that it is an issue with the bank. I am truly frustrated, and this is my last attempt before contacting the regulatory authorities if nothing is resolved here.
Έκανα μια κατάθεση 50 ευρώ στις 23/1 και δεν πιστώθηκε ποτέ στον λογαριασμό του καζίνο ενώ αφαιρέθηκαν τα χρήματα από την τράπεζα. Μίλησα με το καζίνο και μου είπαν ότι δεν έχουν ευθύνη και πως πρέπει να μιλήσω με την τράπεζα. Έχω μιλήσει με την τράπεζα πολλές φορές και μου είπαν πως τα χρήματα έχουν φύγει από αυτούς και πως πρέπει να μιλήσω με το καζίνο πάλι γιατί δεν βλέπουν κάτι και μάλιστα μου έδωσαν και τους κωδικουσ έγκρισης των καταθέσεων που έκανα. Παρά τις προσπάθειες μου να μιλήσω με το καζίνο μου λένε συνέχεια πως το θέμα έχει κλείσει και πως είναι θέμα τις τράπεζας. Έχω απελπιστεί και είναι το τελευταίο μέσω προτού προβώ στις ρυθμιστικές αρχές αν δεν γίνει κάτι εδώ πέρα.
Dragi billikvn81,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Želeo bih da vas upozorim, da ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što možete da uradite je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to dugotrajan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino ima vezane ruke. U međuvremenu, toplo bih preporučio da ne deponujete više sredstava dok se problem ne reši.
Ako se novac izgubi tokom transakcije, biće potrebno neko vreme pre nego što bude pripisan na vaš kazino račun.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Hvala unapred na odgovoru.
Srdačan pozdrav,
Nick
Dear billykwn81,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Kazino ne prepoznaje transakciju i banka me uverava da je transakcija obavljena i da su otišli. Generalno, niko ništa ne zna...
The casino does not recognize the transaction and the bank assures me that the transaction has been made and that they have left. In general, no one knows anything...
Το καζίνο δεν αναγνωρίζει την συναλλαγή και από την τράπεζα με διαβεβαιώνουν πως η συναλλαγή έχει γίνει και πως έχουν φύγει από εκείνους. Γενικά κανείς δεν γνωρίζει τίποτα…
Dragi billikvn81,
Molimo vas da prosledite dokaz o depozitu i komunikaciju između vas i kazina u vezi sa ovim slučajem nikolas.b@casino.guru radi daljeg pregleda.
Radujemo se Vašem odgovoru.
pozdrav,
Nick
Dear billykwn81,
Please forward the deposit proof and the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.
Looking forward to hearing from you.
Regards,
Nick
Poslao sam vam e-mail.
I have sent you an email.
σας Εχω στειλει email
Dragi billikvn81,
Hvala vam na dostavljenom dokazu o depozitu.
Međutim, zaboravili ste da prosledite komunikaciju između vas i kazina u vezi sa ovim slučajem - pošaljite je što je pre moguće na dalji pregled.
Pored toga, imajte na umu da, kao što je gore navedeno, može biti potrebno do mesec dana da kazino pronađe sredstva koja nedostaju.
Radujemo se Vašem odgovoru.
pozdrav,
Nick
Dear billykwn81,
Thank you for the deposit proof provided.
However, you have forgot to forward the communication between you and the casino related to this case - please send it as soon as possible for further review.
Additionally, keep in mind that as stated above, it might take up to a month for the casino to locate the missing funds.
Looking forward to hearing from you.
Regards,
Nick
Dear billykwn81,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
