The player from Germany had made a withdrawal of 500€ from Instantcasino on February 1, 2025, which was marked as paid on February 4, but he had not received the funds. Despite checking with his bank, the player could not locate the amount, and Instantcasino denied responsibility, claiming the payment had been completed. The issue was resolved when the funds were credited back to his account, and a subsequent withdrawal of 500€ was successfully transferred to his bank account within minutes. The complaint was marked as resolved in the system.
Igrač iz Nemačke je 1. februara 2025. podigao 500 € sa Instantcasina, koji je označen kao uplaćen 4. februara, ali nije dobio sredstva. Uprkos proveri u svojoj banci, igrač nije mogao da locira iznos, a Instantcasino je negirao odgovornost, tvrdeći da je uplata završena. Problem je rešen kada su sredstva vraćena na njegov račun, a naknadno podizanje od 500€ uspešno je prebačeno na njegov bankovni račun u roku od nekoliko minuta. Žalba je u sistemu označena kao rešena.
Zdravo, podigao sam 500€ na Instantcasino 1.2.2025,
ID transakcije je: 2695163d-e1e5-4856-9ca5-4b686e008c9a
Prema instantcasino-u, iznos je bio isplaćen 4. februara 2025. godine, ali nisam ništa dobio. Čak ni konsultacije sa bankom nisu dale nikakve rezultate! Isplate koje su izvršene pre toga takođe su uredno knjižene na moj račun štedne banke. Instantcasino sada poriče bilo kakvu odgovornost i kaže da je iznos plaćen i da više ne mogu oporezovati ostatak! šta da radim? Hvala unapred na pomoći.
Hello, I made a withdrawal of 500€ at Instantcasino on 1.2.2025,
the transaction id is: 2695163d-e1e5-4856-9ca5-4b686e008c9a
According to instantcasino, the amount was set to paid on February 4, 2025, but I didn't receive anything. Even consulting the bank didn't produce any results! Withdrawals that were made before that were also properly posted to my savings bank account. Instantcasino now denies any responsibility and says the amount was paid and they can no longer tax the rest! What should I do? Thanks in advance for the help.
Hallo, habe am 1.2.2025 eine Auszahlung von 500€ bei Instantcasino vorgenommen,
die Transaktion id lautet: 2695163d-e1e5-4856-9ca5-4b686e008c9a
laut instantcasino wurde der Betrag am 4.2.2025 auf bezahlt gesetzt, jedoch kam bei mir nix an. Auch Rücksprache mit der Bank brachte keine Ergebnisse! Auszahlungen die davor getätigt wurden, wurden auch ordnungsgemäß verbucht auf meinem Sparkassenkonto. Instantcasino weißt jetzt jede Schuld von sich und meint der Betrag ist als bezahlt raus gegangen und den Rest können sie nicht mehr Steuer! Was soll ich tun? Danke schonmal für die Hilfe.
Zdravo, Painshov85,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Instant kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Imajte na umu da preporučujemo da sačekate najmanje 14 dana da se vaša verifikacija/povlačenje posebno obradi ako je to vaš prvi zahtev.
Radujem se vašem odgovoru.
pozdrav,
Nick
Hello Painshow85,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instant Casino. Please allow me to ask you a few more question before we would move forward.
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Zdravo i hvala na brzoj pomoći!
Da, moj nalog je verifikovan oko mesec dana, odmah nakon moje prve registracije i depozita. Nikada ne igram sa bonusom, samo sa pravim novcem.
Već sam napravio 2 isplate od 130 i 160 € koje su stigle na moj račun 2 dana kasnije.
Prekjuče, kao što sam im već rekao, poslednji put sam imao kontakt sa njima, a oni nisu preuzeli odgovornost za iznošenje novca. Potom sam poslao svoje transakcije iz Sparkasse u Instantcasino kao PDF da vide da ništa nije primljeno, a oni i dalje tvrde da to nije u njihovim rukama.
Hello and thank you for the quick help!
Yes, my account has been verified for about a month, immediately after my first registration and deposit. I never play with a bonus, only with real money.
I had already made 2 withdrawals of 130 and 160€ which arrived in my account 2 days later.
The day before yesterday, as I already told them, was the last time I had contact with them, and they took no responsibility for the money being taken out. I then sent my transactions from the Sparkasse to Instantcasino as a PDF so that they could see that nothing had been received, and yet they still claim that it is not in their hands.
Hallo und danke erstmal für die schnelle Hilfe!
Ja mein Konto ist verifiziert seit ca 1monat gleich nach meiner ersten Anmeldung und Einzahlung. Ich spiele prinzipiell nie mit Bonus, sondern nur mit echtem Geld.
Hatte auch vorher schon 2 Auszahlungen von 130 und 160€ getätigt welche 2 Tage später auf meinem Konto eingingen.
Habe vorgestern wie ich ihnen bereit schickte das letzte Mal Kontakt gehabt wo sie sich aus der Verantwortung nehmen das Geld sei raus. Darauf hin habe ich meine Umsätze von der Sparkasse per PDF zu Instantcasino geschickt, damit die sehen das nix einging und dennoch wird behauptet es liege nicht in Ihrer Hand.
Ponovo sam pisao podršci i nakon što sam ih zamolio da mi pošalju moje bankovne transakcije u PDF formatu, što sam odmah i učinio, rečeno mi je da su to samo snimci ekrana i da neće biti prihvaćeni!
I wrote to support again and after asking them to send me my bank transactions in PDF format, which I did immediately, I was told that they were only screenshots and would not be accepted!
Habe wieder mit dem Support geschrieben und nach der Aufforderung meine Bankumsätze also PDF zu schicken, was ich sofort tat, bekam ich die Aussage das diese nur Screenshots seien und nicht akzeptiert werden!
U međuvremenu, moj nalog u Instantcasinu je „zatvoren"!
Ne mogu više da uđem! Podrška nije prepoznala aktivnost mog naloga kao PDF-a. Šta da radim sada?
Meanwhile my account at Instantcasino has been "closed"!
I can't get in anymore! My account activity as a PDF was not recognized by support. What should I do now?
Mittlerweile wurden mein Account bei Instantcasino „closed"!
Komme nicht mehr rein! Meine Kontoaktivität als PDF wurde von dem Support nicht annerkannt. Was soll ich jetzt tun?
Zdravo, Painshov85,
Pre nego što pokušamo da stupimo u kontakt sa kazinom, prosledite komunikaciju između vas i Instant kazina u vezi sa blokiranim nalogom i odloženom uplatom na nikolas.b@casino.guru radi daljeg pregleda.
Čekam vaš odgovor.
pozdrav,
Nick
Hello Painshow85,
Before we would try to get in touch with the casino, please forward the communication between you and Instant Casino regarding the blocked account and the delayed payment to nikolas.b@casino.guru for further review.
Awaiting your response.
Regards,
Nick
Stvar je rešena. Očigledno je novac vraćen i knjižen na moj račun. Međutim, pokušao sam ponovo da prebacim 500 € na svoj račun i to je trajalo manje od 5 minuta i bilo je na mom bankovnom računu.
hvala na pomoći u svakom slučaju! Zaista sjajno od tebe
The matter was resolved. Apparently the money was returned and credited to my account. However, I tried again to transfer €500 to my account and it took less than 5 minutes and it was in my bank account.
thanks for the help anyway! Really great of you
Der Sachverhalt wurde geklärt. Angeblich kam das Geld zurück und wurde meinen Account gut geschrieben. Jedoch hab ich es noch einmal versucht 500€ zu überweisen auf mein Konto und es dauerte keine 5minuten und es war auf meinem Bankkonto.
danke dennoch für die Hilfe! Echt Top von euch
Dragi Painshov85,
Zaista mi je drago da čujem da je vaš problem rešen. Označiću vašu žalbu kao „rešenu" u našem sistemu. Hvala vam što ste potvrdili ishod. Ako se ikada suočite sa bilo kakvim izazovima sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Uvek smo tu za vas.
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Hvala vam puno na izdvojenom vremenu.
Srdačan pozdrav,
Casino.Guru
Dear Painshow85,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
