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I made a refund and the casino took more than 3 days after they closed my account, I can no longer access and they do not give me an answer on their support.

Realicé un reintegro y el casino se tardó más de 3 días después cerraron mi cuenta, ya no puedo acceder y no me dan respuesta en su soporte.

Dear Sonia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received all your winnings before your account got closed or are there any funds being still held by the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Sonia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.