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I had an account at this casino, and this account was verified, made a withdrawal! With the second payment, they closed my account with an explanation that there is still an account with the same IP address, and that is not true but they say it is simple, these are our rules and you violated them! That wasn't a problem with deposits, but with withdrawals they thought of something else and they didn't pay out my money! I would advise anyone against this casino

ich habe Konto bei diese Casino gehabt , und diese Konto war verifiziert, habe eine Auszahlung gemacht ! Bei zweite Auszahlung, die haben meine Konto geschlossen mit Erklärung das gibt noch eine Konto von gleiche IP Adresse, und das stimmt nicht aber die sagen einfach ist so das sind unsere Regeln und ihr habt das verstoßen ! Bei Einzahlungen war das kein Problem aber bei Auszahlung die haben sich anderes überlegt und die haben meine Geld nicht ausbezahlt! Ich würde jede abraten von diese Casino

Dear Goran,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

Have you redeemed any promotional offers previously in this casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Goran,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.