Hvala vam na odgovoru i objašnjenju. Cenim vašu pažnju na moju zabrinutost i detaljan pregled moje situacije.
Razumem da Instaspin.com prihvata igrače iz Ujedinjenog Kraljevstva uprkos tome što ne rade pod UKGC licencom, i shvatam da kazina koja nisu pod UKGC nisu deo GAMSTOP šeme.
Britanska komisija za kockanje (UKGC) deluje kao regulator kockanja u Ujedinjenom Kraljevstvu i nezavisno je regulatorno telo osnovano u skladu sa Zakonom o kockanju Ujedinjenog Kraljevstva iz 2005. Da bi legalno delovale u UK, sve platforme za kockanje moraju da poseduju licencu izdatu od strane UKGC.
Međutim, postoji nekoliko kritičnih tačaka na koje bih želeo da se pozabavim:
Poštovanje odredbi i uslova
Prihvatanje igrača iz UK:
Prema vašim uslovima i odredbama, Instaspin.com izričito navodi da ne prihvata igrače iz UK. Dozvoljavajući mi da se registrujem i igram, kazino je prekršio sopstvenu politiku. Ovaj previd stavlja odgovornost na kazino da ispravi situaciju, uključujući povraćaj mojih depozita.
Mehanizam samoisključivanja:
Iako nisam obavestio kazino o svojim problemima sa kockanjem pre deponovanja, dostupnost mehanizma samoisključenja je standardno očekivanje za svakog odgovornog operatera kockanja, bez obzira na njihovu jurisdikciju licenciranja. Odsustvo ovakvih mehanizama ili neuspeh da se oni adekvatno sprovedu predstavlja ozbiljnu zabrinutost.
Zloupotreba obrade plaćanja
Kršenja propisa:
Kao što je ranije pomenuto, korišćenje različitih trgovaca kao što su MiDates, ENIGMA SAS i Alottoplai.com za zaobilaženje blokova kockanja koje nameću banke je jasno kršenje VISA i Mastercard propisa. Ova praksa ne samo da krši pravila dobavljača plaćanja, već i dovodi u zabludu igrače i regulatore.
Zahtev za pravično rešavanje
Imajući u vidu ove tačke, zahtevam da Instaspin.com poštuje svoje uslove i refundira moje depozite. Ne može se zanemariti dopuštanje igrača iz UK da krše navedene politike i zloupotrebljavaju procesore plaćanja.
Zaključak
Nadam se da ćete ponovo razmotriti moju žalbu sa ovim dodatnim razmatranjima. Vaša posvećenost odgovornom kockanju i usaglašenosti sa propisima je ključna za održavanje poverenja i integriteta u industriji.
Thank you for your reply and explanation. I appreciate your attention to my concerns and the detailed review of my situation.
I understand that Instaspin.com accepts players from the UK despite not operating under a UKGC license, and I recognize that casinos not under the UKGC are not part of the GAMSTOP scheme.
The UK Gambling Commission (UKGC) operates as the UK's gambling regulator, and is an independent regulatory body established under the UK Gambling Act of 2005. To operate legally in the UK, all gambling platforms are required to hold a license issued by the UKGC.
However, there are several critical points I would like to address:
Adherence to Terms and Conditions
Acceptance of UK Players:
According to your terms and conditions, Instaspin.com explicitly states that it does not accept UK players. By allowing me to register and play, the casino violated its own policy. This oversight places the responsibility on the casino to rectify the situation, including the refund of my deposits.
Self-Exclusion Mechanism:
While I did not inform the casino of my gambling problems prior to depositing, the availability of a self-exclusion mechanism is a standard expectation for any responsible gambling operator, regardless of their licensing jurisdiction. The absence of such mechanisms or the failure to enforce them adequately is a serious concern.
Misuse of Payment Processing
Regulatory Violations:
As mentioned earlier, the use of various merchants like MyDates, ENYGMA SAS, and Alottoplay.com to bypass gambling blocks imposed by banks is a clear violation of VISA and Mastercard regulations. This practice not only breaches payment provider rules but also misleads players and regulators.
Request for Fair Resolution
Given these points, I request that Instaspin.com honors its own terms and conditions and refunds my deposits. Allowing UK players in violation of stated policies and misusing payment processors cannot be overlooked.
Conclusion
I hope you reconsider my complaint with these additional considerations. Your commitment to responsible gambling and regulatory compliance is crucial for maintaining trust and integrity within the industry.
Automatski prevedeno:
