The player from the UK had been waiting for a £50 withdrawal since March 22nd. The casino insisted the payment was made, but the player's bank statement showed no deposit from the casino. Despite contacting his bank, they confirmed not receiving anything, which created a dispute between the player, the casino, and the bank. We attempted to resolve the issue by asking the player for further details and extended the response time by 7 days. However, due to the player's lack of response, we were unable to further investigate the matter and had to reject the complaint.
Igrač iz UK je čekao na povlačenje 50 funti od 22. marta. Kazino je insistirao da je uplata izvršena, ali igračev bankovni izvod je pokazao da nema depozita iz kazina. Uprkos tome što su kontaktirali njegovu banku, potvrdili su da ništa nisu primili, što je stvorilo spor između igrača, kazina i banke. Pokušali smo da rešimo problem tako što smo od igrača tražili dodatne detalje i produžili vreme odgovora za 7 dana. Međutim, zbog nedostatka odgovora igrača, nismo bili u mogućnosti da dalje istražimo stvar i morali smo da odbacimo žalbu.
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