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I made a deposit today. I was left with 150 eur to play. Since 2 pm the casino no longer 'exists' I can't even enter.

And I send emails, they don't answer the question or check the documents they always say the same thing. Something strange is happening. 🙄

Fiz um depósito hoje. Fiquei com 150 eur para jogar. Desde as 14h que o casino deixou de 'existir' não consigo entrar sequer.

E mando e mails não me respondam à questão nem me verificam os documentos dizem sempre a mesma coisa. Algo estranho se passa. 🙄

Dear sylviaslb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website and didn’t experience the same difficulties.

Since you filed this complaint 2 days ago, could you please advise if the issue is persisting?

Looking forward to hearing from you.

Best regards,

Kristina

Good Morning. Strangely, it only opens at night. During the day it doesn't work. Anyway, I have already withdrawn from this casino. Thanks

Bom dia. Estranhamente só abre à noite. De dia não funciona. De qualquer forma ja me retirei desse casino. Obrigada

Thank you for your reply, sylviaslb. Since you have already managed to withdraw your winnings, is there anything else we could help you with? Can we now consider this complaint resolved?

Dear sylviaslb,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

The situation is resolved! Thanks!

Esta resolvido a situação! Obrigada!

Awesome news, sylviaslb. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.