Napravio sam nalog i deponovao c.3,5 hiljada evra, koje sam odigrao i dobio i izgubio. Na kraju sam uspeo da vratim nešto i moj bilans je porastao na c.9k EUR, bez korišćenja bonusa.
Kada je došlo do povlačenja, bio sam svestan da će KIC biti bolan. Srećom, tim je bio od pomoći i to je relativno brzo rešeno. Tražio sam da podignem 1200EUR u 3k 400EUR po njihovim zahtevima. Nakon malo napredovanja i uveravanja da je postavljen pravi kripto nalog, sredstva su počela da pristižu. Bili smo u stalnom ritmu od 400 evra koji smo dolazili jednom dnevno. Međutim, to se od tada promenilo kada sam pitao da li mogu da ubrzaju povlačenje i sada su usporili i ograničili učestalost kojom mogu da povlačim i vreme primanja sredstava.
Ovo se čini veoma nepravednim i, cinično, njihov pokušaj da me navedu da kockam svoj veliki saldo, koji sada iznosi 7.712 EUR sa dodatnih 1.200 EUR na čekanju.
U trenutnom predloženom ritmu, trebalo bi nekoliko meseci da povučem svoj puni iznos jer su me ograničili na 400 EUR nedeljno! Ovo je jasno u suprotnosti sa njihovim navedenim Uvjetima i odredbama o politici povlačenja.
Molim vas, možete li pomoći i vidite da li možete ubrzati ovaj proces i razbiti zastoj.
Hvala vam!
I created an account and deposited c.3.5k EUR, which I played through and won and lost. Eventually I managed to win some back and my balance grew to c.9k EUR, without using bonuses.
When it came to withdrawing, I was aware KYC was going to be painful. Thankfully the team was helpful and this was resolved relatively quickly. I requested to withdraw 1200EUR in 3x 400EUR as per their requirements. After a bit of back and forth and ensuring the right crypto account was set up, funds started to come through. We were in a steady cadence of 400EUR coming through once a day. However, this has since changed when I asked whether they could speed up the withdrawals and they have now slowed and limited the frequency with which I can withdraw and the timing of receiving funds.
This feels very unfair and, cynically, an attempt by them to tempt me into gambling my large balance, which now stands at 7,712EUR with an additional 1,200EUR of withdrawals pending.
At the current proposed cadence it would take several months to withdraw my full balance as they have limited me to 400EUR withdrawals a week! This is clearly contrary to their stated T&Cs on withdrawal policy.
Please can you help and see if you can speed up this process and break the log jam.
Thank you!
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