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$8880 in unauthorised transactions from jokaroom.

In total $8880 has been taken from my account from jokaroom processor Rrog.

Ive reached out to the casino but have been told the same thing over and over again, that my complaint has been escalated and that they will reach out to me with 24 to 48 hours via email or phone regarding the return of my money, but I havent recieved either and its been 2 weeks.

They have a live chat, which I've been messaging and everytime i ask them about the process of my dispute they avoid the questions or just end the chat.

Dear Rairai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which payment method it is related to? Was the amount deducted from your wallet and credited to your casino account? If there’s any relevant communication, please forward it along with your bank statement to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Rairai,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.