Juicy Vegas Casino - Player kritizira komplicirani postupak provjere.

I requested a wire transfer where I had to provide my bank account number and routing number but was not able to have my money wired unless I sent a copy of my driver's license front and back a copy of my credit card front and back and the utility bill providing anyone this type of information makes it easy for your identity to be stolen just my providing my bank account number and routing number should be sufficient identification to receive my money my deposits were made by my credit card that the casino knew who I was and also received payments to not send me my winnings without giving them the other information my winnings would become void in 72 hours and I would have lost everything I won I have spoken to my attorney and was advised not to provide a copy of my driver's license or my utility bill and just by having them get my bank account number and routing number should have been sufficient proof to release my funds this is a easy way of not paying their players

Dear Diana,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino.

Please let me know how you would like to proceed.

Looking forward to hearing from you.

Best regards,

Petronela

Dear Diana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.