Bio sam veoma zlostavljan od khelraja kazina, registrovao sam se na khelraja u martu 2023. i bio sam ovde redovni igrač, oni uzimaju kic tokom prvog povlačenja, uspešno sam završio njihov kic i uzeo sam nekoliko povlačenja i takođe napravio nekoliko depozita, problem je zapravo počeo kada sam osvojio sam značajan iznos ovde, igram samo sa pravim novcem i nisam uzeo nikakav bonus, od kombinacije igranja slota i kazina uživo uspeo sam da osvojim iznos od 3 lakh 20 hiljada, i zatražio povlačenje, onda sam dobio e-poštu od njih navodeći da su pronašli nedoslednost u mojim dokumentima i zatražili dodatne dokumente, već sam im dao aadhar karticu sa selfijem, pan karticu sa selfijem, identifikacioni broj birača sa selfijem, a onda sam iznenada 21. decembra kada sam se prijavio na svoj nalog otkrio da su oduzeli moj dobitak i zadržao moj poslednji depozit od 18000 i zamolio me da ga povučem, kada ga povučem, jednostavno su zatvorili moj račun i odbili sve moje dobitke, navodeći da su moji dokumenti lažni, to je jasna prevara sa njihove strane, ako su moji dokumenti lažni kako su ranije plaćali redovno povlačenje i kada sam osvojio značajan iznos jednostavno su mi oduzeli dobitak i zatvorili moj račun, već sam ih zamolio da obave video poziv i tamo potvrde dokumente ako sumnjaju ili mogu dati i overene dokumente od sud ako je potrebno, ali nisu spremni da me saslušaju, molim kazinoguru tim da mi ljubazno pomogne u vezi sa tim, prilažem svoj razgovor sa njihovim timom za podršku ovde, ljubazno mi pomozite molim vas
I got highly abused by khelraja casino, i registered at khelraja in march 2023 and was regular player here , they take kyc during first withdrawal, i had successfully completed their kyc and have taken several withdrawals and also made several deposits, problem actually started when i won significant amount here, i only play with real money and didn't took any bonus, from combination of slot gameplay and live casino i managed to win an amount of 3 lakh 20 thousand, and requested withdrawal, then i got an email from them stating they have found inconsistency in my documents, and requested for additional documents, i already provided them aadhar card with selfie, pan card with selfie, voter id with selfie, then suddenly on 21 December when i login to my account i found they have deducted my winnings and kept my last deposit of 18000 and asked me to withdraw it, when i withdrawal it they have simply closed my account and deducted my all winnings , stating my documents are fake it is clear scam from their side, if my documents are fake how was they paying the regular withdrawal before and when i won significant amount they simply deducted my winnings and closed my account, i already asked them to conduct video call and confirm the documents there if they have any doubts or i can also give notarized documents from court if needed, but they are not ready to listen to me , i request casinoguru team to kindly help me in this regard , i am attaching my conversation with their support team here, kindly help me please
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