The player from Greece had requested to close his account on July 24, 2024, due to a gambling addiction, but the casino reopened it without consent, which led to further losses of 170 euros. He sought permanent closure of his account and compensation, as he continued to receive promotional offers. The Complaints Team reviewed the case but concluded that without a clearly stated self-exclusion request, they could not proceed. Consequently, the complaint was closed, and the player was advised on how to properly request self-exclusion in the future.
Igrač iz Grčke je 24. jula 2024. zatražio da zatvori svoj račun zbog zavisnosti od kockanja, ali ga je kazino ponovo otvorio bez saglasnosti, što je dovelo do dodatnih gubitaka od 170 evra. Tražio je trajno zatvaranje svog računa i obeštećenje, pošto je nastavio da dobija promotivne ponude. Žalbeni tim je pregledao slučaj, ali je zaključio da bez jasno navedenog zahteva za samoisključivanje ne mogu da nastave. Shodno tome, žalba je zatvorena, a igraču je savetovano kako da pravilno zatraži samoisključivanje u budućnosti.
Automatski prevedeno:
