Moje ime je Magnus C*****, i ja sam korisnik onlajn kazina i kladionice LegendPlai ( legendplai.com ).
Pišem da bih podneo žalbu zbog odloženog povlačenja koje sam doživljavao poslednjih nedelju dana. 4. jula 2024. zatražio sam povlačenje 1600 €. Prema uslovima i odredbama LegendPlai-a, proces povlačenja bi trebalo da traje do 3 radna dana. Međutim, prošlo je više od 5 radnih dana, a sredstva još nisam dobila.
Svi moji depoziti su uplaćeni u LTC, u ukupnom iznosu od oko 2000 €. Tokom proteklih nekoliko dana, više puta sam kontaktirao tim za podršku LegendPlai-a, ali sam dobio samo odgovore šablona u kojima se navodi da je moj zahtev prosleđen finansijskom odeljenju. Dobio sam četiri takva odgovora, ali sredstva još uvek nisu uplaćena na moj LTC novčanik.
Tražim vašu intervenciju kako biste rešili ovaj problem i ubrzali proces povlačenja. Spreman sam da pružim sve potrebne dokaze i detalje na zahtev.
My name is Magnus C*****, and I am a user of the online casino and sportsbook LegendPlay (legendplay.com).
I am writing to file a complaint about a delayed withdrawal I have been experiencing for the past week. On July 4, 2024, I requested a withdrawal of €1600. According to the terms and conditions of LegendPlay, the withdrawal process should take up to 3 working days. However, it has been more than 5 working days, and I still have not received my funds.
All my deposits were made in LTC, totaling approximately €2000. Over the past few days, I have contacted LegendPlay's support team multiple times, but I have only received template responses stating that my request has been forwarded to the finance department. I have received four such responses, but the funds have still not been credited to my LTC-wallet.
I am requesting your intervention to resolve this issue and expedite the withdrawal process. I am ready to provide any necessary evidence and details upon request.
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