The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Severne Rajne-Vestfalije je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Prijavio sam se za isplatu od 500 evra iz kazina 18. maja, nakon 10 dana kada nisam čuo ništa od Casinoo-a, otišao sam na ćaskanje uživo, rekli su da treba da postavim dokumente, uradio sam to, sada kada idem na ćaskanje uživo, uvek ponovi me Treba da otpremim dokumente, pišem jer sam otpremio dokumente što znači da treba da otpremim, iako sam to uradio nekoliko puta
potrebna mi je vaša pomoć kazino guru tim
I applied for a payout of EUR 500 from the casino on May 18th, after 10 days when I heard nothing from Casinoo, I went live chatting, they said I should upload documents, I did it, now when I go live chatting, they always repeat me Should upload documents, I'm writing because I've uploaded the documents that mean I should upload, even though I've done it a few times
i need your help casino guru team
ich habe am 18.05 500 eur auszahlung von casino beantragt , nach 10 tagen als ich von casinoo nichts gehört habe , war ich live chat , die meinten ich soll dookumente hochladen , habe ich auch gemacht , jetzt wenn ich live chat gehe , wiederholen die immer ich soll dokumente hochladen , ich schreibe denn ich habe die dokumente hochgealden , die meinen ich soll hochladen oobwohl ich das paar mal gemacht habe
ich brauche eure hilfe casino guru team
Dear erkanator86,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear erkanator86,
Have you received your withdrawal from the casino yet?
kristina hvala ti što si tu za mene i kazino guru tim
Danas sam verifikovan od strane legendplaia i dobio sam 500 evra
Srdačan pozdrav
kristina thank you for being there for me and the casino guru team
I was verified by legendplay today and received the 500 euros
Best regards
kristina dankeschön das sie und casino guru team für mich da waren
ich wurde von legendplay heute verifiziert , und die 500 euro erhalten
mit freundlichen grüßen
Poštovani erkanator86,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear erkanator86,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
