Legiano Casino - Zahtev za zatvaranje naloga igrača je odložen.

After repeated written requests to close the account, nothing happens. That's not normal, is it?

Nach mehrmalige schriftlicher Anfrage nach Kontoschliessung passiert einfach nichts, das ist ja nicht normal oder?

Dear Gluecksmaus,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.

On the other hand, self-exclusion represents a degree a protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances.

• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please specify the reason for closing your account?

Thank you very much in advance for your reply.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas