Zdravo. Imam nalog u kazinu Leon.bet od 2022. godine i početkom februara, nakon nekoliko meseci bez igranja u kazinu, odlučujem da napravim nekoliko depozita da okušam sreću.
Dakle, nakon nekoliko dobitaka, odlučujem da podignem svoje stanje, jer sam to u prošlosti već radio, a za to vreme moj račun je verifikovan dva puta nakon što sam poslala mnogo dokumenata.
Sada, traže od mene još jednu verifikaciju, a ja šaljem mnogo dokumenata za koje traže još jednu verifikaciju (ja bih, pdf neteller izvod, bankovni izvod da dokažem svoju adresu i takođe selfi sa mnom kako držim parče papira sa datum i ime Leon i takođe prikazuje na mom mobilnom veb stranicu kazina sa mojim detaljima) i nakon nekoliko poslatih slika, konačno su svi dokumenti verifikovani i dobijam e-poštu da je moj nalog verifikovan.
Onda još uvek imam svoja povlačenja na čekanju i otišao sam na livechat pitajući zašto nije obrađeno, a agent mi je rekao da moram da prođem na drugu verifikaciju drugog odeljenja i da može potrajati između 3 do 30 dana da se završi.
Dakle, mislim da je ovo strategija za odlaganje plaćanja i ne želim da platim dok mi ne dosadi i ne potrošim svoj iznos.
Takođe su mi poništili podizanje 4000 evra, a sada više ne smem da podignem.
Druga stvar koja, ne mogu da vidim nikakve informacije u svojoj istoriji transakcija, izgleda da sam kupac duhova.
Samo želim da vas pitam da li je kazinu potrebno 30 dana da završi drugu verifikaciju s tim da je već imao verifikovan nalog u prošlosti, da li su nedavna poslana dokumenta odobrena i da li još uvek moram da čekam toliko dugo da bih mogao da podignem svoj dobitak?
Samo da vas obavestim da nisam igrao nikakav bonus i da sam samo igrao u slotovima.
Poslaću snimak ekrana e-pošte koju sam primio da je moj nalog verifikovan.
Nadam se da mi možete pomoći i posavetovati me šta treba da uradim.
Srdačan pozdrav
Vitor O*****
Hi. I have an account in Leon.bet casino since 2022, and in the beginning of February, after a few months without playing in the casino, I decide to made a few deposits to try my luck.
So,after a few winnings,I decide to withdraw my balance, because in the past, I already did it,and in that time my account was verified twice after I send a lot of documents.
Now,they ask me for another verification,and I send a lot of documents that they ask for another verification ( I'd, pdf neteller statement,bank statement to prove my adress and also a selfie with me holding a piece of paper with the date and the name Leon and also showing in my mobile the casino webpage with my details) and after several pictures sent,finally all the documents were verified and I receive an email that my account was verified.
Then I still have my withdrawals pending and I went to livechat asking why was not processed and the agent said that I need to pass for a second verification of another department and could take between 3 to 30 days to be complete.
So, I think this is a strategy to delay the payment and don't want to pay until I get bored and spend my balance.
Also they cancelled my withdrawal of 4000 euros,and now I am not allowed to withdraw again.
Other thing that ,I can,t see any information in my transaction history, it seems that I am ghost costumer.
I just want to ask you if the casino needs 30 days to complete a second verification with that already had a verified account in the past,have the recent documents sent approved and still have to wait so long to be able to withdraw my winnings?
Just let you know that I didn't,t play any bonus and I just played in slots.
I will send a screenshot of the email that I received telling that my account is verified.
Hope that you can help me and advice me what I have to do.
Best regards
Vitor O*****
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