Poštovani GODENKOR,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Možete li pojasniti koju ste zemlju izabrali prilikom registracije?
Da li sam dobro razumeo da je vaš nalog verifikovan? Da li trenutno imate pristup svom kazino nalogu, molim?
Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 800 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear GODENKOR,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify which country you chose during the registration?
Do I understand correctly that your account has been verified? Do you currently have access to your casino account, please?
Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Automatski prevedeno:
nije bilo izbora zemlje, mogao sam samo da naznačim ruski broj i to je to. i izbor valute USD
