Dragi invisibletrg42 ,
Drago mi je da čujem da ste dobili povraćaj depozita i da je vaš problem uspešno rešen. Ja ću nastaviti i označiti žalbu kao „ rešenu " u našem sistemu.
Nažalost, nismo u mogućnosti da se angažujemo u slučajevima kada kazino odluči da zatvori račun igrača bez ikakvog učešća u spornom iznosu. Kazino ima pravo da zatvori bilo koji račun po svom nahođenju, a pošto su vaša sredstva već vraćena, nema daljeg razloga za nastavak istrage.
Hvala vam na razumevanju i saradnji tokom ovog procesa. Ako u budućnosti naiđete na bilo kakve dodatne probleme sa ovim ili bilo kojim drugim kazinom, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Tu smo da vam pomognemo!
Nadamo se da je vaše iskustvo sa našim uslugama bilo pozitivno. Iako ne naplaćujemo naknade i ne prihvatamo savete, vaše povratne informacije su nam neverovatno važne. Veoma bismo vam bili zahvalni ako biste odvojili trenutak da podelite svoja razmišljanja oTrustpilot-u (link ovde) .
Iskrena revizija, zajedno sa svim sugestijama za poboljšanje našeg procesa rešavanja žalbi i posredovanja, bila bi izuzetno dragocena. Vaši uvidi mogu pomoći drugima da se suoče sa sličnim problemima.
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Hvala vam unapred na podršci da nam pomognete da poboljšamo naše usluge!
Srdačan pozdrav,
Kubo
Dear invisibletrg42,
I’m pleased to hear that you’ve received the refund of your deposit and that your issue has been successfully resolved. I will go ahead and mark the complaint as "resolved" in our system.
Unfortunately, we are unable to engage in cases where a casino decides to close a player's account without any involvement of the disputed amount. The casino has the right to close any account at its discretion, and since your funds have already been returned, there is no further reason to continue the investigation.
Thank you for your understanding and cooperation throughout this process. Should you encounter any further issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re here to assist you!
We hope your experience with our services was positive. While we don’t charge fees or accept tips, your feedback is incredibly important to us. We would greatly appreciate it if you could take a moment to share your thoughts on Trustpilot (link here).
An honest review, along with any suggestions for improving our complaint resolution and mediation process, would be extremely valuable. Your insights can help others facing similar issues.
Thank you in advance for your support in helping us enhance our services!
Best Regards,
Kubo
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