Dragi Stefane,
Nakon detaljnog pregleda, želimo da vas obavestimo da je problem koji je izazvao kašnjenje u obradi plaćanja možda greška u kucanju u e-poruci koju je korisnik koristio za Skrill povlačenje.
Poštovani ktbjc29, interno smo vas kontaktirali putem e-pošte kako bismo detaljnije opisali ovaj slučaj i nadamo se da će vam pomoći u brzom rešavanju.
Želimo da vas obavestimo da je zabrinutost i nevolja koju ste doživeli zbog ovog kašnjenja potpuno razumljivi, i želimo da vas uverimo da iskreno saosećamo sa vašim osećanjima i spremni smo da pružimo odgovarajuću pomoć. Trudimo se da našim igračima pružimo izuzetno iskustvo igranja, uključujući glatke i blagovremene transakcije, i stoga duboko žalimo zbog bilo kakve neprijatnosti uzrokovane kašnjenjem povlačenja na koje ste naišli.
Radujemo se vašem odgovoru i nadamo se da konačno rešenje neće trajati duže.
Srdačan pozdrav,
Letslucki Team
Dear Stefan,
After a thorough review, we want to let you know that the issue that caused delay in the payment processing might be a typo in the email that user has used for Skrill withdrawal.
Dear ktbjc29, we've contacted you internally per email to describe this case in more details, and hope that it will help with fast resolution.
We want to let you know, that the concern and distress you have experienced due to this delay is fully understandable, and we want to assure you that we genuinely empathize with your feelings and ready to provide the proper assistance. We strive to give our players an exceptional gaming experience, including smooth and timely transactions, and therefore deeply regret any inconvenience caused by the withdrawal delay you have encountered.
We're looking forward to your reply, and hope that the final resolution won't last any longer.
Best regards,
Letslucky Team
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