Pišem u vezi Lilibet kazina i zadržavanja mojih legitimnih dobitaka i neprikladnih radnji preduzetih protiv mene nakon završetka svih ponovljenih koraka procesa verifikacije.
Dana 29. avgusta, napravio sam depozit koristeći kriptovalutu USDT (TRC20) u Lilibet kazinu i igrao igru Vanted Dead or Alive. Nakon što sam obezbedio pobedu, sledio sam potrebne procedure verifikacije i podneo sva tražena dokumenta na veb stranici. Ubrzo nakon toga, kazino je zatražio dodatne korake za verifikaciju, uključujući verifikaciju uživo putem bezbedne veze. Ispoštovao sam ovaj zahtev i dvaput sam završio verifikaciju uživo. Uprkos tome, kazino je nastavio da odlaže moje povlačenje, tražeći još dokumenata, uključujući dokaz o prihodu, koji sam odmah dostavio.
Prateći ove korake, dobio sam potvrdu da je moj nalog u potpunosti verifikovan. Nastavio sam da zahtevam povlačenje 2.000 evra putem kriptovalute (USDT TRC20), istim metodom koji sam koristio za svoj depozit. Međutim, ovaj zahtev je poništen i obavešten sam da više ne mogu da povlačim sredstva putem kriptovalute i da umesto toga moram da koristim bankovni račun. Pokušao sam da urazumim kazino, ali su odbili da mi dozvole da podignem svoj dobitak putem kriptovaluta. Iako ovu izmenu nisam smatrao potrebnom, povinovao sam se i podneo zahtev za povlačenje putem bankovnog računa.
Na moje iznenađenje, umesto da obradi povlačenje, kazino je zatražio još jednu akciju u procesu verifikacije, ovog puta zakazanu verifikaciju video poziva, uprkos potvrdi da je moj nalog već u potpunosti verifikovan. Tokom video poziva, odgovorio sam na sva postavljena pitanja, iako nisam mogao da se setim devojačkog prezimena moje majke, što je bilo bezbednosno pitanje koje sam postavio prilikom kreiranja naloga jer sam bio u žurbi. Štaviše, kazino me je optužio da se bavim nedoličnim aktivnostima, kao što je igranje igre Vanted Dead or Alive, za koju su tvrdili da krši njihove uslove. Ova optužba izgleda neosnovana, jer je igra dostupna na njihovoj platformi. Takođe tvrde da sam platio nekoliko drugih igara dostupnih na njihovoj veb stranici, što nije tačno. Pored toga, bio sam upitan o korišćenju više adresa e-pošte, što je netačno, jer sam koristio samo svoju primarnu adresu e-pošte. Takođe su me ispitivali zbog odgovora na engleskom, što sam pretpostavio da je prikladno s obzirom na međunarodnu prirodu kazina.
Nakon video poziva, dobio sam e-poštu u kojoj se navodi da će svi moji dobici biti zaplenjeni, uz obrazloženje da sam prekršio nekoliko uslova i odredbi. Pažljivo sam pregledao klauzule navedene u e-poruci i u potpunosti se ne slažem sa optužbama protiv mene:
Klauzula 2.2.1: Dao sam tačne lične podatke tokom procesa registracije naloga i verifikacije. Podneo sam sve tražene dokumente, uključujući i dodatne kada su me zamolili, pa čak i ispoštovao video verifikaciju.
Klauzula 2.2.2: Moj nalog je zatvoren bez jasnog ili valjanog objašnjenja. Verujem da imam pravo na transparentan razlog, s obzirom da sam poštovao sva pravila i procedure kazina.
Klauzula 3.5.3: Iako razumem da povlačenja podležu reviziji, nisam se uključio u bilo kakve sumnjive aktivnosti niti sam prekršio bilo koje uslove fer pleja. Nema dokaza koji bi potkrepili tvrdnje kazina.
Klauzula 2.2.4: Oštro poričem bilo kakvu umešanost u lažne aktivnosti ili kršenja pravila. Moja igra je bila poštena i pridržavao sam se uslova i odredbi kazina.
Imajući u vidu gore navedeno, verujem da se kazino bavi nepoštenim postupcima sa ciljem da zadrži moj dobitak bez odgovarajućeg opravdanja. Čini se da su ponovljeni zahtevi za proveru i nejasne optužbe nameran pokušaj da se poreknem moja prava dobitka. Ova situacija mi je izazvala značajnu frustraciju i uznemirenost.
Ljubazno tražim vašu intervenciju po ovom pitanju kako biste osigurali da Lilibet kazino brzo obradi moje povlačenje. Više sam nego spreman da pružim sve dodatne informacije ili dokumentaciju potrebnu za rešavanje ovog spora.
Hvala vam na pažnji po ovom pitanju. Radujem se vašem blagovremenom odgovoru.
I am writing regarding Lilibet Casino and the withholding of my legitimate winnings and the inappropriate actions taken against me following the completion of all the repeted verification processes stepts.
On August 29th, I made a deposit using cryptocurrency USDT (TRC20) to Lilibet Casino and played the game Wanted Dead or Alive. After securing a win, I followed the required verification procedures and submitted all requested documents requeste on the website. Shortly after, the casino requested additional verification steps, including a live verification via a secure link. I complied with this request and completed the live verification twice. Despite this, the casino continued to delay my withdrawal, requesting more documents, including proof of income, which I provided promptly.
Following these steps, I received confirmation that my account was fully verified. I proceeded to request a withdrawal of €2,000 via cryptocurrency (USDT TRC20), the same method I used for my deposit. However, this request was canceled, and I was informed that I could no longer withdraw funds via cryptocurrency and must use a bank account instead. I tried to reason with the casino but they refused to allow me to withdraw my winnings via crypto. Although I did not find this change necessary, I complied and submitted a withdrawal request via bank account.
To my surprise, rather than processing the withdrawal, the casino requested yet another spet in the verification process, this time scheduled video call verification, despite confirming that my account was already fully verified. During the video call, I answered all questions posed, though I was unable to recall my mother’s maiden name which was the security question I set when creating the account as I was in a rush. Furthermore, the casino accused me of engaging in improper activities, such as playing the game Wanted Dead or Alive, which they claimed violated their terms. This accusation seems baseless, as the game is available on their platform. Also they claimes that I payed several other games available n their website whitch was not true. Additionally, I was questioned about using multiple email addresses, which is untrue, as I have only used my primary email address. I was also questioned for replying in English, which I assumed was appropriate given the international nature of the casino.
Following the video call, I received an email stating that all of my winnings would be confiscated, with the justification that I had violated several terms and conditions. I carefully reviewed the clauses referenced in the email, and I strongly disagree with the accusations made against me:
Clause 2.2.1: I have provided accurate personal information throughout the account registration and verification processes. I submitted all requested documents, including additional ones when asked, and even complied with the video verification.
Clause 2.2.2: My account was closed without a clear or valid explanation. I believe I am entitled to a transparent reason, given that I followed all of the casino’s rules and procedures.
Clause 3.5.3: While I understand that withdrawals are subject to review, I have not engaged in any suspicious activity or violated any terms of fair play. There is no evidence to substantiate the casino’s claims.
Clause 2.2.4: I strongly deny any involvement in fraudulent activity or rule violations. My gameplay has been fair, and I have adhered to the casino’s terms and conditions.
Giving the above, I believe the casino is engaging in unfair practices with the purpose to withholding my winnings without a proper justification. The repeated verification requests and vague accusations seem to be a deliberate attempt to deny my rightful winings. This situation has caused me significant frustration and distress.
I kindly request your intervention in this matter to ensure that Lilibet Casino processes my withdrawal promptly. I am more than willing to provide any additional information or documentation required to resolve this dispute.
Thank you for your attention to this matter. I look forward to your timely response.
Automatski prevedeno:
