dragi uspavani,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Lottoland kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Da li ste od kazina primili e-poštu u vezi sa zatvaranjem vašeg naloga? Da li je vaš nalog zatvoren privremeno ili trajno?
Možete li da nam kažete da li ste prošli punu KIC verifikaciju?
Da li ste u prošlosti uspešno podizali novac iz ovog kazina?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam radosnu, uspešnu i zdravu novu 2024. godinu, a mi ćemo vam se javiti u najkraćem mogućem roku.
Dear lousleep,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Lottoland Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you received any email from the casino regarding the closure of your account? Has your account been closed temporarily or permanently?
Could you please advise if you passed the full KYC verification?
Have you made any successful withdrawals from this casino in the past?
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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