Love Casino - Povlačenje igrača je odloženo.

I made a withdrawal request on the 7th March after a had completed all wagering requirement . My account is fully verified I keep getting told it can take between 7/21 business days to complete . Today is day 21 and I still have not had my payout when I contacted live chat they cut the chat telling me the time had not been exceeded and I still have to wait. I asked them to raise this as a formal complaint they then cut the chat and now I cannot get back on chat seems they may have blocked me. I’ve emailed support no response yet .

Hello saminajanjua,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Love Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi nick I’ve had the account several months and it was fully verified when opened.

I deposited with real money and used a deposit bonus offer I played through the wagering requirements and then withdrew £200 and still had a balance left over of over £100 which I continued to play with.

I spoke to the casino earlier today when I checked the status of the withdrawal which still hadn't been processed , live chat told me the time had not been exceed of 21 days how we today is the 21st day from the date of request 7th March. When I asked for a formal complaint to be raised the chat was cut and I am now no longer able to access chat.

I emailed support and have had no response.

Dear saminajanjua,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Love Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Love Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.