LTC Casino - Pokušaji igrača da se samoisključi su zanemareni.

Dear sardapoor1963,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward the actual emails showing that you have sent requests for the self-exclusion? My email address is petronela.k@casino.guru.

Nevertheless, I would like to emphasize that it was you who stopped responding to your previous complaint, not the casino.

Thank you in advance for your reply.

Best regards,

Petronela

hi petronella ,

i did not get email notifications for this complaint.

about the previous complaint,

i did not respond because casino guru site was blocked to my country .now it is available again .

you asking me for proof for selfexclusion,

they never respond to emails so i stopped sending emails .live chat you tell them something they always refer to the terms .;"you red the terms "and then they just ban me.if you look in my previous complaints were i had sent in screenshots asking for selfexclusion i think it was my first complaint.

what about the 10x wagering in the live tables .what kind of crap is that why is no one adressing this?they dont give bonusses but you must wager own money 10x ridicule so they dont want you yo win at all .i am very rude and use faul language and still the acounts are accesible wile the have in the terms that they can block acounts due agressevi and abusive behaviour towards staf see screenshot.they will never block someone who keeps depositing good money .parasites.

Thank you, sardapoor1963, for your reply. Do I understand correctly that you haven't saved any communication with casino? Please understand that without supporting evidence that you requested to have your accounts blocked due to gambling problem, or any other reason for that matter, we would stand no chance to confront the casino.

i have requested from the first time i played for self exclusion on my first complaint about this casino.i even provided screenshots to casino guru .i think it is on your data .the casuno do not replay at all .the proof you have in your data .it takes only to go back to the first complaint here

Do you mean this complaint, please? It has been closed as unresolved already. Do I understand correctly that the original account has been blocked and you created multiple other accounts just by changing your email address?

hi Petronela,yes ,correct that complaint !

they never block the acount all my 4 acounts are accesible .different emails but my own name .everytime i go to chat they block me and never replay to my emails never.but they block players if using bad language it is stated in the terms.addicts they let them play .

one of the most important thing in gambling is responsible gaming this is also your goal on casino guru right.so i find it very upsetting to give them a good rating instead giving them a choice of offering responsible gaming or blacklist .

Thank you, sardapoor1963, for your email. I have created an account to see what information is needed for the registration.

As you know already, only an email address and password are required to create a new account and start depositing funds. If you wish to enter further personal details you can do so later, but they are not mandatory until you wish to verify your account. Therefore, it is impossible for the casino to recognize that you created multiple accounts. Would you agree?

hi Petronela,

as soon you log in you have to allow the coocies on the site otherwise the site will not work so they dont need your real name but the ip adress and place .the games will not work with out the cookies since they want to know who is playing as we all know the providers are tracking the players to manipulate the results.for the casino is very easy to block the ip .i know it is difficult because you are allowed using vpn .what if me ir other people not using vpn .and if they do that would be on own discretion and no refund possible .fair enough right?as i mentioned before you can force them to provide responsible gaming tools .almost every casino have responsible tools .and that is the business of this casino to profit from this.if some one cries for help you dont reach your hand to help ?this is what they are doung tellung you to get lost.sad .!!!and since i red the terms about 10x wagering your own deposits i stopped play here .compleet scam .

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.