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Hammer54, dobili smo dokaz da ste zaista otvorili dva računa u kazinu, međutim, mislimo da to nije bilo namerno i da ste samo zaboravili na prvi račun prilikom otvaranja drugog. Molimo vas, budite pažljivi u budućnosti i ako niste sigurni da li već imate nalog u kazinu, uvek je bolje da proverite sa podrškom.
Kao što vidim iz poruka kazina, možda ćete morati da prođete proces verifikacije, što znači da ćete morati da podnesete neke dokumente. To je potrebno za pravičnost i transparentnost u svakom kazinu i nadam se da nećete imati problema prilikom verifikacije.
Obavestite nas kada prođete proces verifikacije i primite povlačenje kako bismo mogli da zatvorimo žalbu kao rešenu!
Thank you for your decision, Lucky Circus Casino!
Hammer54, we have received proof that you have indeed opened two accounts with the casino, however, we think that it was not intentional and you have just forgotten about the first account when opening the second. Please, be careful in the future and if you are not sure if you already have an account in a casino, it is always better to double-check with the support.
As I see from the casino's messages, you may be required to pass the verification process, which means you will need to submit some documents. It is needed for the fairness and transparency in every casino and I hope that you will not have any problems while verifying.
Please, let us know when you pass the verification process and receive your withdrawal so we can close the complaint as resolved!
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