Lucky Legends Casino - Povlačenje igrača je odloženo.

i recieved a bonus free i completed playthrough id submitted correctly and i requested my payout on the 4th for 109.68 and i cancelled it and requested it again and it said to deposit $30 to verify my account and i chatted with customer serve and they was telling me it will still take 10 to 15 days and i said im im filing a complaint and the representative restricted me from the casino game and now it wont let me get my money

Dear shawnhigh405,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

However, could you please advise if you placed a minimum deposit to verify your payment method?

Thank you in advance for your reply and understanding.

Best regards,

Petronela

I am unable to deposit or withdraw the rep from yesterday restricted me from the casino game

I believe your access to the casino has been restricted while the verification is being completed and your withdrawal processed. Please bear with me for another four days and then we will intervene. Thank you for your patience.

Dear shawnhigh405,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

so i am still getting my 109$

Do I understand correctly that there has been no update at all? You are still waiting for your withdrawal, is that correct?

yes i have not recieved a update and it has been way past the so called time frame as well as this isbcrazy to have to do everything it asks ans still have to wait

Thank you very much, shawnhigh405, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Shawnhigh405!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Shawnhigh405, have you not received your funds yet?

i have not recieved my funds yet im trying to be patient since your helping me

Shawnhigh405, then I am sorry to say that I must close this complaint as "unresolved" which will decrease the casino rating. I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team

Hello, Shawnhigh405! We have decided to reopen this complaint to change its status to "Rejected" as we have received proof from the casino representative that you have created multiple accounts with purpose of abusing no-deposit offers.