Dragi Acemate ,
Hvala vam što ste nam se obratili.
Kao što je navedeno u našoj e-poruci poslatoj pre više od nedelju dana, naveli smo sledeće detalje u vezi sa vašim korišćenjem bonusa od 125 dolara na depozit i narednih dobitaka:
1. Potrošnja balansa tokom igre bonusa:
Dok ste kladili sa bonusom, vaš balans je pao na nivo gde bi, bez dodatnih bonus sredstava, bio potrošen u prvih 60 opklada.
2. Prekoračenje maksimalnih ograničenja opklade:
Postavili ste više opklada koje prelaze 8 AUD dok su zahtevi za klađenje bili aktivni, što je jasno zabranjeno prema našim uslovima i odredbama bonusa.
3. Maksimalni iznos dobitaka:
Kao što je navedeno u našim uslovima bonusa, dobici koji prelaze 5000 AUD (uključujući sve iznose generisane naknadnom igrom sa isplaćenim bonus dobicima) podležu oduzimanju. Poništeni saldo je u potpunosti nastao od dobitaka akumuliranih sa originalnim bonus sredstvima.
Uprkos ovim kršenjima, i kao gest dobre volje u znak priznanja vašeg cenjenog članstva, odlučili smo da primenimo samo ograničenje maksimalnog dobitka od 5000 AUD, umesto da u potpunosti poništimo dobitke zbog kršenja pravila maksimalne opklade. Štaviše, odobrili smo dodatnih 1000 AUD, ubrzavajući vaš traženi isplatu od 6000 AUD.
S obzirom da je maksimalno dozvoljeni dobitak uspešno obrađen (uključujući dodatnih 1000 dolara), smatramo da je ovo pitanje rešeno i zatvoreno.
Srdačan pozdrav,
LuckiOnes Team
Dear Acemate,
Thank you for reaching out to us.
As outlined in our email correspondence sent over a week ago, we provided the following details regarding your usage of a $125 bonus on a deposit and the subsequent winnings:
1. Balance Depletion During Bonus Play:
While wagering with the bonus, your balance dropped to a level where, without the added bonus funds, it would have been depleted within the first 60 bets.
2. Exceeding Maximum Bet Limits:
You placed multiple bets exceeding 8 AUD while the wagering requirements were active, which is clearly prohibited as per our bonus terms and conditions.
3. Maximum Winnings Cap:
As stated in our bonus terms, winnings exceeding 5000 AUD (including any amounts generated through subsequent play with redeemed bonus winnings) are subject to forfeiture. The balance voided originated entirely from winnings accrued with the original bonus funds.
Despite these breaches, and as a gesture of goodwill in recognition of your valued membership, we chose to apply only the 5000 AUD maximum winnings cap, rather than voiding the winnings entirely due to the maximum bet rule violation. Furthermore, we granted an additional 1000 AUD, expediting your requested cashout of 6000 AUD.
Given that the maximum allowed winnings were successfully processed (inclusive of the additional $1000), we consider this matter resolved and closed.
Best regards,
LuckyOnes Team
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