Zdravo,
Moj nalog je verifikovan, ovo je verifikovano mnogo pre incidenta nedelju ili dve pre nego što nisu imali problema sa mojom verifikacijom. Imao sam delimičan bonus koji je konvertovan u gotovinu, a zatim višestruki dodatni gotovinski depoziti. Sve je bilo u redu kada su potvrdili da je moj bilans od 11.000 dolara moguće povući. Onda kada ide u obradu, poništen je i svi moji dobici, uključujući i dalje depozite, su otkazani.
Pored toga, ranije, pre svega ovoga, osvojio sam opkladu sa strane za trostruke asove oko $440 i nikada nisu ažurirali moj bilans. Kasnije sam otkrio da su izbrisali opkladu, ali sam imao snimak ekrana i sada podižu tiket, ali je bilo potrebno 6 razgovora za korisničku podršku da se dođe do ove faze. Jedan od njih mi je čak rekao da je opklada sa strane bila guranje. Nema guranja u bočnim opkladama koje ili dobijate ili gubite.
Srdačan pozdrav
Hi,
My account is verified, this was verified well before the incident week or two before they had no issues with my verification. I had partial bonus which was converted to cash and then multiple further cash deposits. All was okay when they confirmed my balance of $11,000 was withdrawal-able. Then when it goes to process it's cancelled and all of my winnings including the further deposits were cancelled.
Additionally earlier before all of this I had won a side bet for triple aces approximately $440 and they never updated my balance. Later I found they deleted the bet however I had a screenshot and now they are raising a ticket but it took 6 customer support chats to get to this stage. One of them even told me the side bet was a push. There is no push in side bets you either win or lose.
Kind regards
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