Dragi tural3322,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Razumem da je ova situacija neverovatno frustrirajuća, ali moram da vas upozorim da se ovakav jezik neće tolerisati, a još jedan pokušaj verbalnog napada ili zastrašivanja bilo koje strane uključene u ovu žalbu će dovesti do toga da vaš profil bude trajno blokiran na našoj veb stranici. Tu smo da pomognemo igračima i da imamo nultu toleranciju na takvo ponašanje.
Sada, dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
- Možete li molim vas da nam kažete na koje igre ste se fokusirali - slotovi, kazino uživo, sportsko klađenje, itd.?
- Da li sam dobro razumeo da ste imali ₮420 (sporna vrednost) na svom kazino nalogu pre nego što je zatvoren?
- Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear tural3322,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I understand that this situation is incredibly frustrating, but I must warn you that this kind of language will not be tolerated, and one more attempt to verbally assault or intimidate any party involved in this complaint will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.
Now, please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do I understand correctly that you had ₮420 (dispute value) in your casino account before it was closed?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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