Povlačenje je odobreno i kazino je izvršio povlačenje. Rečeno mi je da novac nije uplaćen zbog problema sa preduzećem za poravnanje, tako da trenutno čekam.
Povlačenje je izvršeno na Vegavallet.
Uspeo sam da komuniciram sa kazinom.
Podrška je odgovarajuća i odlična, međutim....
Kompanija za plaćanje ne nastavlja sve dok odeljenje za plaćanje ne proveri i ne reši problem.
①Pokrenuo sam zahtev za povlačenje 13.
②16. moja dokumenta su odobrena (KIC) i kazino je obradio moje povlačenje.
③Uprkos višestrukim kontaktima u vezi sa primanjem depozita do 23. nakon radnji u ① i ②, kazino mi je rekao da nastavim sa čekanjem.
④ 24., pošto je bilo čudno da nisam primio svoja sredstva uprkos tome što mi je odobreno i da je kazino izvršio uplatu kompaniji za poravnanje 16., zatražio sam od kompanije za poravnanje ček putem ćaskanja i ponovo putem e-pošte dana 25.
⑤26. primio sam e-poruku u kojoj se traži da sačekam još malo i da pošaljem istoriju svog naloga za primanje ako želim ponovo da zatražim ček, što sam i uradio.
The withdrawal was approved and the casino has made the withdrawal. I've been told that the money has not been credited due to an issue with the settlement company, so I'm currently waiting.
The withdrawal was made to Vegawallet.
I have been able to communicate with the casino.
The support is proper and excellent, however....
The payment company is not proceeding until the payment department checks and resolves the issue.
①I initiated a withdrawal request on the 13th.
②On the 16th, my documents were approved (KYC), and the casino processed my withdrawal.
③Despite multiple contacts about receiving no deposit up until the 23rd following the actions in ① and ②, I was told by the casino to keep waiting.
④On the 24th, seeing as it was odd that I hadn't received my funds despite being approved and payment being made by the casino to the settlement company on the 16th, I asked the settlement company for a check via chat, and again by email on the 25th.
⑤On the 26th, I received an email asking me to wait a bit longer and to send the history of my receiving account if I want to request a check again, which I did.
〇出金は承認され、カジノは出金した。決済会社の問題でお金が着金しないと言われ、待っている状態です。
出金先はVegawallet
カジノとコミュニケーションは取れています。
サポートは対応はきちんとしてくれていて、素晴らしいのだけど・・・・
決済会社に決済部門が確認して解決までは進んでくれません。
①13日に出金申請
②16日に書類（KYC）が終わり承認。カジノは出金処理した。
③①②の動きは報告を受け、着金しない件を23日まで複数回連絡したが、待つようにカジノ側に言われた。
④24日に、16日に承認＆カジノから決済会社に出されたなら流石におかしいので決済会社に確認してほしいとチャットで依頼。25日にメールでも依頼。
⑤26日に、更に待って欲しい＆もう一度確認したいなら受け取り口座の履歴を送ってほしいとメールが来たので送付と確認依頼。
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