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Hello,

made a payout of 2500 and 1500€ on 24.07. Split as Mifinity only allows 2500€ per transaction per withdrawal. A few hours later, the account was deactivated.

In the chat I was told

"Your account was temporarily closed according to the administration decision. Unfortunately the decision is final

Your withdrawals would be checked as soon as possible, it was already transferred to our financial team"

Then documents were requested. I sent them all.

Then on July 26th I was told:

Give me a few minutes, please, I will check it for you. Your account is verified, as I see.

Since the payout was still not processed on July 30th, I asked again in the chat on the 30th.

Answer: "

Hello. How can I help you? As I see, we are currently working on your request. Soon there should be some updates. Thank you a lot for your patience!

Today is August 1st and still no payment approved.

Hallo,

habe am 24.07 eine Auszahlung von 2500 und 1500€ gemacht. Aufgeteilt da Mifinity pro Abhebung nur 2500€ pro Transaktion erlaubt ist. Ein paar Stunden später wurde das Konto deaktiviert.

Im Chat wurde mir gesagt,

"Your account was temporarily closed according to the administration decision. Unfortunately the decision is final

Your withdrawals would be checked as soon as possible, it was already transferred to our financial team"

Dann wurden noch Dokumente angefordert. Hatte ich alle geschickt.

Am 26.07 wurde mir dann gesagt:

Give me a few minutes, please, I will check it for you Your account is verified, as I see.

Da am 30.07 noch immer keine Auszahlung bearbeitet wurde, habe ich am 30. nochmal im Chat gefragt.

Antwort: "

Hello. How can I help you? As I see, we are currently working on your request. Soon there should be some updates. Thank you a lot for your patience! 

Heute ist der 01.08 und immer noch keine Auszahlung genehmigt.

Dear Pima,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello Kristina,

Money arrived today. It's all ok. Can be closed. Thanks

Hallo Kristina,

Geld kam heute an. Alles gut. Kann geschlossen werden. Danke

Awesome news, Pima. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.