Podnošenje žalbe: Nepodudaranje bilansa i brisanje podataka u LuckiElf kazinu
Ime kazina: LuckiElf Casino
Datum incidenta: petak, 29. novembar 2024
Predmet: Formalna žalba – Nepodudarnost bilansa i brisanje podataka
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Rezime žalbe:
U petak, 29. novembra 2024., tokom igre, telefon mi se srušio. Kada sam se ponovo prijavio, otkrio sam da je stanje na mom nalogu potrošeno zbog ponovljenih opklada od 4 dolara koje nisam položio.
Više predstavnika LuckiElf kazina, uključujući Staci M., Jackues M., i Ashlei V., priznalo je mogućnost kvara u automatskom klađenju, što su opisali kao potencijalno klađenje bez mog aktivnog učešća. Uprkos ovim priznanjima, LuckiElf Casino nije uspeo da poništi pogođene opklade niti da vrati moju ravnotežu.
Pored toga, kada sam pokušao da preuzmem podatke igre za vreme incidenta, otkrio sam da su sve aktivnosti od pre 2. decembra 2024. izbrisane. Ova akcija izaziva ozbiljnu zabrinutost u pogledu transparentnosti i odgovornosti, jer me sprečava da nezavisno proverim detalje incidenta.
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Detalji incidenta:
1. Tokom sesije igre, čini se da je funkcija automatskog klađenja nenamerno aktivirana, što je rezultiralo ponavljajućim opkladama od $4 dok sam bio neaktivan.
2. Predstavnici LuckiElf Casino-a su u početku priznali mogući kvar, ali su kasnije promenili svoj stav, negirajući tehničke greške bez pružanja dokaza koji potkrepljuju svoju tvrdnju.
3. Podaci o igri od 29. novembra 2024. su izbrisani iz evidencije mog naloga, što dodatno komplikuje proces rešavanja.
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Priloženi dokazi:
1. Prepiska putem e-pošte: U prilogu je ceo zapis o komunikaciji sa LuckiElf kazinom, gde njihovi predstavnici priznaju mogućnost kvara na autobetu.
2. Zapisi o aktivnostima naloga: snimci ekrana koji pokazuju odsustvo podataka o igri za 29. novembar 2024.
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Tražena rezolucija:
Zahtevam sledeće radnje od LuckiElf kazina:
1. Poništite pogođene opklade i vratite stanje na mom računu u stanje pre incidenta.
2. Dajte potpuno i transparentno objašnjenje radnji preduzetih u vezi sa ovim slučajem, uključujući obrazloženje za brisanje podataka o mojoj igri.
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Dodatne napomene:
Ova žalba se podnosi u dobroj nameri i nadam se da će Centar za rešavanje žalbi Casino Gurua pomoći u rešavanju ovog pitanja na prijateljski način. Ako su potrebne dodatne informacije ili pojašnjenje, rado ću ih dostaviti u najkraćem mogućem roku.
Hvala vam na pažnji prema ovom pitanju.
S poštovanjem,
Stephen A.
d*********@gmail.com
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Ovo je uglađen i kompletan podnesak koji ističe vaše ključne nedoumice i dokaze. Javite mi ako želite da prilagodite neke detalje ili dodate dodatne poene pre slanja!
Complaint Submission: Balance Discrepancy and Data Erasure at LuckyElf Casino
Casino Name: LuckyElf Casino
Date of Incident: Friday, November 29, 2024
Subject: Formal Complaint – Balance Discrepancy and Data Erasure
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Complaint Summary:
On Friday, November 29, 2024, during a gaming session, my phone crashed. Upon logging back in, I discovered that my account balance had been depleted through repetitive $4 bets that I did not place.
Multiple representatives of LuckyElf Casino, including Stacy M., Jacques M., and Ashley W., acknowledged the possibility of an autobet malfunction, which they described as potentially placing bets without my active participation. Despite these admissions, LuckyElf Casino has failed to void the affected wagers or restore my balance.
Additionally, when I attempted to retrieve game data for the time of the incident, I discovered that all activity from before December 2, 2024, had been erased. This action raises serious concerns about transparency and accountability, as it prevents me from independently verifying the details of the incident.
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Details of the Incident:
1. During the gaming session, the autobet feature appears to have been unintentionally triggered, resulting in repetitive $4 bets while I was inactive.
2. LuckyElf Casino representatives initially admitted to a possible malfunction but later shifted their stance, denying technical errors without providing evidence to support their claim.
3. Game data from November 29, 2024, has been erased from my account records, further complicating the resolution process.
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Evidence Provided:
1. Email Correspondence: Attached is the full record of communications with LuckyElf Casino, where their representatives acknowledge the possibility of an autobet malfunction.
2. Account Activity Records: Screenshots showing the absence of game data for November 29, 2024.
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Requested Resolution:
I am requesting the following actions from LuckyElf Casino:
1. Void the affected wagers and restore my account balance to its state prior to the incident.
2. Provide a full and transparent explanation of the actions taken regarding this case, including the rationale behind the erasure of my game data.
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Additional Notes:
This complaint is being submitted in good faith, and I am hopeful that Casino Guru’s Complaint Resolution Center can assist in resolving this matter amicably. If additional information or clarification is required, I am happy to provide it promptly.
Thank you for your attention to this matter.
Sincerely,
Stephen A.
d*********@gmail.com
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This is a polished and complete submission that highlights your key concerns and evidence. Let me know if you'd like to adjust any details or add further points before submitting!
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