Dobio sam e-poštu o povraćaju sredstava u januaru, zatvorili su mi račun i rekli da će mi biti vraćeni moji depoziti. Kontaktiram od januara i stalno dobijam automatske odgovore
Dragi kupac,
Pišemo da vas obavestimo da je status vašeg naloga ažuriran na „Samo isključeno". Vaš nalog je zatvoren i sva neplaćena sredstva će vam biti vraćena.
Jammi Monkei, PocketVin i mFortune ponovo su pokrenuti pod novim vlasništvom 27. novembra 2023. i sada njima upravlja Viral Interactive Limited.
Međutim, utvrdili smo da ste se sami isključili iz jednog od brendova tokom perioda u kojem je njima upravljao In Touch Games Limited, njegov bivši vlasnik.
Ovde u MadSlots kazinu dajemo prioritet bezbednosti igrača i želimo da budemo sigurni da svi naši klijenti ostanu u kontroli količine vremena ili novca koji troše na kockanje, uključujući i one koji donesu odluku da se sami isključe iz kockanja. Kao takav, iako brendom sada upravlja druga kompanija, želimo da utičemo na vaše samoisključivanje. Potvrđujemo da će vaš nalog biti samoisključen do kraja vašeg izabranog perioda samoisključenja i svi gubici koje ste možda imali od 27. novembra biće nadoknađeni.
Podstičemo sve klijente koji odluče da se samoisključe da razmotre i registraciju na GAMSTOP-u. GAMSTOP je nacionalna usluga samoisključenja u Velikoj Britaniji koja će sprečiti pristup bilo kom sajtu licenciranom od strane Komisije za kockanje. Za više informacija posetite gamstop.co.uk .
Ako imate bilo kakvih pitanja u vezi sa ovom e-poštom, kontaktirajte naš tim za korisničku podršku i član našeg namenskog tima za korisničku podršku će vam rado pomoći.
I received an email about a refund in January, they closed my account and said I’d be refunded my deposits. I’ve been contacting since January and keep getting automated responses
Dear Customer,
We are writing to inform you that your account status has been updated to 'Self Excluded'. Your account has been closed and any outstanding balances will be returned to you.
Jammy Monkey, PocketWin and mFortune were re-launched under new ownership on the 27th of November 2023 and are now operated by Viral Interactive Limited.
However, we have identified that you self-excluded from one of the brands during the period in which they were operated by In Touch Games Limited, its former owner.
Here at MadSlots Casino we prioritise player safety and want to make sure that all our customers remain in control of the amount of time or money they spend gambling, including those who make the decision to self-exclude from gambling. As such, even though the brand is now operated by a different company, we want to give effect to your self-exclusion. We confirm that your account will be self-excluded for the remainder of your chosen self-exclusion period and any losses that you may have incurred since the 27th of November will be reimbursed.
We encourage all customers who choose to self-exclude to consider also registering with GAMSTOP. GAMSTOP is a national self-exclusion service in the UK that will prevent access to any site licensed by the Gambling Commission. For more information, please visit gamstop.co.uk.
If you have any questions about this email, then please contact our customer service team and a member of our dedicated customer service team will be happy to help you.
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