Dragi Guru, zaista mi treba tvoja pomoć. Marsbet kazino mi uskraćuje mogućnost da igram u kazinu, zadržavajući moj depozit od 1679 evra.
Štaviše, postao sam svestan toga tek nakon što sam popunio svoj bilans. Ranije je moj nalog uspešno verifikovan. Nisam prekršio pravila kazina.
Nakon što sam dobio odbijenicu da igram u kazinu, zatražio sam povlačenje svog depozita u novčanik za plaćanje. ALI! kazino ukazuje na potrebu da se depozit vrati klađenjem na sport. Mislim da je ovo apsurdno! Štaviše, ja to nikada nisam radio i smatram to prinudom, koja grubo krši moja prava kao igrača.
Žalbena procedura za razmatranje pritužbi je ispoštovana, ali nije dala rezultate.
Molimo da pružite pomoć.
Dear the Guru, I really need your help. Marsbet Casino denies me the opportunity to play in the casino, withholding my deposit of 1679 Euros.
Moreover, I became aware of this only after replenishing my balance. Previously, my account was successfully verified. I didn't break the casino rules.
After I received a refusal to play at the casino, I requested the withdrawal of my deposit to my payment wallet. BUT! the casino indicates the need to win back the deposit by betting on sports. I think this is absurd! Moreover, I have never done this and consider it coercion, which grossly violates my rights as a player.
The complaint procedure for considering complaints was followed, but did not bring any results.
Please provide assistance.
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