Dragi schieralorenzo09 ,
Nakon temeljne i detaljne istrage vašeg slučaja, koja je uključivala saradnju sa Megapari kazinom i interne diskusije u okviru Casino Gurua, sa žaljenjem vas obaveštavam da smo utvrdili da je vaša tvrdnja neopravdana .
Iako saosećamo sa igračima koji se suočavaju sa problemima u vezi sa kockanjem i nastojimo da pomognemo kada je krivica na kazinu, ova situacija ne odražava takav slučaj. Mnoga međunarodna onlajn kazina, posebno ona koja rade pod ne-lokalnim licencama, dozvoljavaju igračima da deponuju i igraju bez prethodnog završetka procesa verifikacije. Ovo je uobičajeni industrijski standard.
U slučaju Megapari kazina:
- Brza registracija: Kazino omogućava brzo kreiranje naloga putem e-pošte, ali mu nedostaje mogućnost unakrsne provere novih registracija sa prethodno samoisključenim pojedincima.
- Rukovanje podacima: Dok ste dali svoje lične podatke (npr. puno ime, adresu, broj telefona i podatke o kartici) tokom vaših depozita, ove podatke kazino ne obrađuje u potpunosti niti čuva. Umesto toga, njime upravljaju nezavisni provajderi platnih usluga, koji, zbog politike poverljivosti, ne dele takve detalje sa kazinom.
- Tehnička ograničenja: Isto tako, kazino ne deli podatke o samoisključenju sa dobavljačima plaćanja. Ovo međusobno razdvajanje podataka znači da je bilo tehnički nemoguće da vas kazino identifikuje kao samoisključenu osobu u trenutku depozita .
Ovo tehničko ograničenje objašnjava kako ste uspeli da kreirate 20 naloga i napravite depozite koristeći iste akreditive i način plaćanja. Pošto kazino nije imao mogućnost da spreči ove radnje, na njihovoj strani nema neuspeha.
S obzirom na ove nalaze, nemamo drugog izbora osim da vašu žalbu smatramo neopravdanom i zatvorimo slučaj.
Iako ne možemo da nastavimo dalje, preporučujem vam da kontaktirate Anžuansku upravu za licenciranje igara na sreću kako biste eskalirali svoju zabrinutost. Možete podneti žalbu direktno preko njihove veb stranice: https: //anjouangaming.com/submit-dispute/ .
Za smernice za efikasno podnošenje žalbe, pripremili smo korisne resurse ovde: https: //casino.guru/submitting-complaints-to-regulators . Ako vam je potrebna pomoć u vezi sa procesom ili dobijete odgovor od regulatora, slobodno mi se obratite na jakub.m@casino.guru .
Dodatna podrška
Kao deo naše Globalne inicijative za samoisključivanje, udružili smo se sa BetBlocker-om , dobrotvornom organizacijom registrovanom u Velikoj Britaniji koja pruža besplatnu alatku koja pomaže ljudima da upravljaju svojim navikama kockanja. BetBlocker omogućava korisnicima da blokiraju pristup preko 84.230 veb lokacija za kockanje na više uređaja.
Usluga se brzo instalira (samo 2 minuta) i radi tiho u pozadini.
Podržava 7 jezika i nudi anonimnu upotrebu, omogućavajući pojedincima da u potpunosti ograniče pristup sajtovima za kockanje ili ograniče pristup tokom ranjivih perioda.
Za više informacija:
Globalna inicijativa za samoisključivanje: https: //casino.guru/global-self-ekclusion-initiative
BetBlocker veb lokacija: https://betblocker.org/
Imajte na umu: BetBlocker takođe ograničava pristup sajtovima sa informacijama o kockanju, uključujući Casino Guru. Ako želite da koristite naš sajt za tekuće žalbe ili resurse, uverite se da je ova opcija poništena tokom podešavanja.
Pored toga, ako se borite sa zavisnošću od kockanja, kontaktiranje nekoga i traženje stručne pomoći može biti ključni korak ka oporavku. Centri za lečenje u Italiji navedeni na ovoj stranici specijalizovani su za pomoć pojedincima da prevaziđu izazove u vezi sa kockanjem putem telefonske podrške, onlajn savetovanja ili ličnih sesija.
Podstičem vas da istražite ove resurse i povežete se sa profesionalcima koji vam mogu pružiti uputstva i podršku koja vam je potrebna.
Iskreno mi je žao što ovog puta nismo uspeli da postignemo povoljnije rešenje za vas. Međutim, nadam se da će vam pruženi resursi pomoći da preduzmete neophodne korake da rešite ovaj problem i da pronađete podršku za napredovanje.
Srdačan pozdrav,
Kubo
Dear schieralorenzo09,
After a thorough and detailed investigation of your case, which included cooperation with Megapari Casino and internal discussions within Casino Guru, I regret to inform you that we have determined your claim to be unjustified.
While we sympathize with players who face gambling-related issues and strive to help when the fault lies with the casino, this situation does not reflect such a case. Many international online casinos, particularly those operating under non-local licenses, allow players to deposit and play without completing the verification process beforehand. This is a common industry standard.
In the case of Megapari Casino:
- Quick Registration: The casino enables quick account creation via email, but it lacks the capability to cross-check new registrations against previously self-excluded individuals.
- Data Handling: While you provided your personal information (e.g., full name, address, phone number, and card details) during your deposits, this data is not fully processed or stored by the casino. Instead, it is handled by third-party payment service providers, who, due to confidentiality policies, do not share such details with the casino.
- Technical Limitations: Likewise, the casino does not share self-exclusion data with payment providers. This mutual separation of data means it was technically impossible for the casino to identify you as a self-excluded individual at the time of deposit.
This technical limitation explains how you were able to create 20 accounts and make deposits using the same credentials and payment method. Since the casino lacked the ability to prevent these actions, there is no failure on their end.
Given these findings, we have no choice but to deem your complaint as unjustified and close the case.
Although we cannot proceed further, I encourage you to contact the Anjouan Gaming Licensing Authority to escalate your concerns. You can submit a complaint directly through their website: https://anjouangaming.com/submit-dispute/.
For guidance on submitting your complaint effectively, we’ve prepared helpful resources here: https://casino.guru/submitting-complaints-to-regulators. If you need assistance with the process or receive a response from the regulator, please feel free to reach out to me at jakub.m@casino.guru.
Additional Support
As part of our Global Self-Exclusion Initiative, we’ve partnered with BetBlocker, a UK-registered charity that provides a free tool to help people manage their gambling habits. BetBlocker allows users to block access to over 84,230 gambling websites across multiple devices.
The service is quick to install (just 2 minutes) and runs quietly in the background.
It supports 7 languages and offers anonymous use, allowing individuals to restrict access to gambling sites completely or limit access during vulnerable periods.
For more information:
Global Self-Exclusion Initiative: https://casino.guru/global-self-exclusion-initiative
BetBlocker Website: https://betblocker.org/
Please note: BetBlocker also restricts access to gambling information sites, including Casino Guru. If you wish to use our site for ongoing complaints or resources, ensure that this option is unchecked during setup.
Additionally, if you are struggling with gambling addiction, reaching out to someone and seeking professional help can be a crucial step toward recovery. The treatment centers in Italy listed on this page specialize in helping individuals overcome gambling-related challenges through phone support, online counseling, or in-person sessions.
I encourage you to explore these resources and connect with professionals who can provide the guidance and support you need.
I am truly sorry that we could not reach a more favorable resolution for you this time. However, I hope the resources provided will help you take the necessary steps to resolve this matter and find support moving forward.
Best Regards,
Kubo
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