Dozvolite mi da izrazim svoju najozbiljniju zamerku na ovaj kazino i dozvolite mi da objasnim: Nakon što sam napravio nekoliko depozita bez ikakvih problema, prošlog petka 10., pokušao sam da izvršim trenutni transfer, kao i obično, ali je bio neuspešan. Kontaktirao sam podršku za ćaskanje i upućen sam finansijskom timu putem e-pošte, a oni su odgovorili tako što su mi predložili da isprobam „Contiant" metod, što je brz transfer. Poslušao sam njihov savet i pokušao da izvršim probni transfer od 150 €. Pa, položio sam depozit bez ikakvih problema i novac je skinut sa mog bankovnog računa. Međutim, novac se nije pojavio na mom kazino računu i tražili su potvrdu o transferu. Poslao sam im ga, a oni su potvrdili da je sve tačno, ali su rekli da dok novac ne stigne do njih, ne mogu da ga uplate na moj kazino račun.
Ovo je nečuveno jer sam platio, poslao sam priznanicu i izjavu koja pokazuje odbitak iz moje banke (banka mi kaže da ne mogu ništa da urade jer je transfer upućen procesoru plaćanja u kazinu). Kazino mi kaže da čekam. Rekao sam im da je to trenutni transfer i da bi novac trebalo da se pojavi, ali oni se čak ni ne trude da uplate novac, uprkos tome što imaju dokaz da je uplaćen. Neka ova žalba služi kao upozorenje korisnicima da ako novac ne stigne do njih, neće ništa kreditirati na vaš kazino račun.
Dakle, ne mogu da igram dok novac, ako i stigne, ne stigne do njih, ali mi je već skinut sa bankovnog računa i, za sada, ne mogu da igram. Kažu mi u ćaskanju da napravim još jedan transfer. Zašto? Dakle, isto se dešava, a umesto 150, bilo bi još više novca koji se ne pojavljuje.
Postoji mnogo kazina koji će, nakon što pokažu da ste platili, kreditirati novac, ali ovaj kazino to ne želi. Sada niti imam para niti mogu da igram. Verujem da kazino koji ovako tretira korisnika nije dobar kazino, i ne radi se o samo 150 €, već o tome koliko loše tretiraju mene.
Please allow me to express my strongest complaint about this casino and let me explain: After making several deposits without any problems, last Friday the 10th, I attempted to make an immediate transfer, as usual, but it was unsuccessful. I contacted the chat support and was referred to the finance team via email, and they responded by suggesting I try the "Contiant" method, which is a fast transfer. I followed their advice and attempted a test transfer of 150 €. Well, I made the deposit without any issues and the money was deducted from my bank account. However, the money did not appear in my casino account, and they asked for a transfer receipt. I sent it to them, and they confirmed that everything was correct but stated that until the money reaches them, they can't credit it to my casino account.
This is unheard of because I have paid, I have sent the receipt, and the statement showing the deduction from my bank (the bank tells me they can't do anything because the transfer is directed to the casino's payment processor). The casino tells me to wait. I told them it's an immediate transfer and the money should appear, but they don't even bother to credit the money, despite having proof that it was paid. Let this complaint serve as a warning to users that if the money doesn't reach them, they won't credit anything to your casino account.
Therefore, I can't play until the money, if it even arrives, reaches them, but it has already been deducted from my bank account and, for now, I can't play. They tell me in the chat to make another transfer. Why? So the same thing happens, and instead of 150, it would be even more money that isn't appearing.
There are many casinos that, upon demonstrating that you have paid, will credit the money, but this casino doesn't want to. Now I neither have the money nor can I play. I believe a casino that treats a user like this is not a good casino, and it's not about a mere 150 €, it's about how poorly they are treating me.
Sirva el siguiente para expresar mi mas energica queja sobre este casino y me explico: Despues de haber depositado algunas veces sin problemas el pasado viernes dia 10 intento depositar por transferencia inmediata, como siempre, siendo negativo el resultado, Contacto con el chat y me remten al equipo de finanzas a traves del correo y me contestan diciendo que vuelva a probar por el metodo "Contiant" que es una transferencia rapida. Asi lo hago y la cantidad para probar son 150 €. Pues bien, sin ningun problema hago el deposito y me cargan el dinero en mi cuenta bancaria. Ahora resulta que el dinero no aparece y me piden justificante de la transferencia, se lo envío y me dicen que todo es correcto pero que hasta no les llegue a ellos el dinero no podrán acreditarmelo en el casino.
Esto es algo inaudito puesto que yo he pagado, he enviado justificante y el extracto del cargo de ese dinero en mi banco ( el banco me dice que ellos no pueden hacer nada porque la transferencia esta puesta al procesador de pago del casino) y el casino me dice que hay que esperar. Les digo que es una transferencia inmediata y el dinero deberia aparecer pero ni se dignan en acreditarme el dinero habiendo demostrado que esta pagado. Sirva esta queja para que los usuarios sepan que si no les llega el ddinero a ellos, no acreditaran nada en tu cuenta del casino.
Por lo tanto no puedo jugar hasta no les llegue el dinero si es que llega pero a mi me lo han cargado en mi cuenta bancaria y de momento me quedo sin jugar, me dicen en el chat que haga otra transferencia ¿ Para que ? para que pase lo mismo y en vez de 150 ya seria mas dinero sin aparecer.
Hay muchos casinos que demostrando que has pagado, te acreditan el dinero pero esta gente no quiere. Ahora ni tengo el dinero ni puedo jugar. Creo que un casino que se porta asi con un usuario no es un buen casino y no es por unos miseros 150 €, es por lo mal que estan portando conmigo
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