Hvala vam, Mr Bet Casino tim, na odgovoru.
Hajde da sumiramo situaciju. Ana je otvorila nalog u kazinu u junu 2019. Koliko nam je poznato, nije tražila nikakve bonuse na tom računu, stoga pretpostavljamo da ako je bilo koji dobitak povučen sa računa, oni su akumulirani koristeći stvarne/deponovane sredstva.
U novembru 2020., 17 mjeseci nakon kreiranja naloga, otvorila je još jedan. Prilikom kreiranja drugog naloga, Ana je koristila drugu e-mail adresu i promenila dve cifre u svom broju telefona, međutim, tu ne vidimo nikakve zle namere. Pošto Ana nije tražila nikakve bonuse sa prvog naloga, tehnički, jedina prednost koju je mogla da dobije otvaranjem drugog naloga je druga prilika da iskoristi ponudu dobrodošlice. Otuda i pitanje da li je uspela da dobije od bonusa i ako jeste, da li je sporni dobitak akumuliran uz pomoć dobitaka od bonusa.
Ukoliko sporni dobici nisu ni na koji način povezani sa bonusom dobrodošlice, verujemo da su legitimni i da ih treba isplatiti jer u tom slučaju Ana ne bi stekla nikakvu prednost. Njeno kreiranje drugog naloga je verovatno bio jednostavan slučaj nepoznavanja uslova i/ili zaboravljanja starog naloga. Smatramo da ovakve slučajeve treba razmatrati pojedinačno i pravila koja zabranjuju igračima da kreiraju više naloga treba koristiti mudro - samo u slučajevima kada je igrač zaista stekao nepravednu prednost (zahvaljujući kreiranju više naloga).
Hipotetički govoreći, da je Ana uzela bonuse sa oba računa, ne bi se postavljalo pitanje da li je stekla prednost ili ne, pa bismo presudili u korist kazina. Pošto ovo nije slučaj, pojednostavljeno rečeno, verujemo da je ispravan način da se Anin slučaj posmatra kao da nikada nije kreirala prvi nalog.
Thank you, Mr Bet Casino team, for the reply.
Let’s summarize the situation. Ana created an account in the casino in June 2019. As far as we’re aware, she did not claim any bonuses on that account, therefore, we assume that if any winnings were withdrawn from the account, they were accumulated using real/deposited funds.
In November 2020, 17 months after creating the account, she created another one. When creating the second account, Ana used a different e-mail address and changed places of two digits in her phone number, however, we see no ill intentions there. Since Ana had not claimed any bonuses from the first account, technically, the only advantage she could have gained by creating a second account is a second opportunity to claim the welcome offer. Hence the question of whether she managed to win from the bonus and if so, whether the disputed winnings were accumulated with the help of the winnings from the bonus.
If the disputed winnings are in no way connected to the welcome bonus, we believe they are legitimate and should be paid out as in that case Ana would not gain any advantage. Her creating another account was probably a simple case of unawareness of the Terms and Conditions and/or forgetting about an old account. We believe that cases like this should be considered individually and rules forbidding players to create multiple accounts should be used wisely - only in cases where the player did actually gain an unfair advantage (thanks to creating multiple accounts).
Hypothetically speaking, if Ana had claimed the bonuses from both accounts, there would have been no question as to whether she did or did not gain an advantage, therefore, we would have ruled in favor of the casino. Since this is not the case, to put it simply, we believe the correct way to look at Ana’s case is as if she had never created the first account.
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