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I am unable to withdraw my 250 euros for an active bonus after when I cancel the bonus because I did not use it to win and I did not know what it was how I can solve this problem

Non riesco a prelevare i miei 250 euro per un bonus attivo dopo quando si cancella il bonus perché non l’ho usato per vincere e non sapevo che cosa fosse come posso risolvere questo problema

Hello Fede777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Do I understand it correctly that you are unable to withdraw due to an ongoing bonus? Was your 250€ accumulated with real or bonus money? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Fede777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.