Draga Ksdilan,
Depoziti nisu bili toliko visoki da bi kazino to primetio. Takođe, ako niste imali nikakvu komunikaciju sa osobljem kazina u kojoj bi oni mogli da prepoznaju zavisnost od kockanja, ne možete očekivati da će vas isključiti ako ih niste kontaktirali.
Budite sigurni da uvek kontaktirate kazino sa sličnim zahtevom, po mogućnosti putem e-pošte kako biste sprečili takve probleme u budućnosti.
Nažalost, ovaj trenutni slučaj je neopravdan jer niste kontaktirali kazino da biste se isključili.
Postoji li još nešto u čemu vam možemo pomoći?
Dear Ksdylan,
The deposits were not that high for the casino to notice it. Also if you did not have any communication with the casino staff where they could recognize gambling addiction you can't expect them to exclude you if you did not contact them.
Please be sure to always contact the casino with similar request, preferably through e-mail to prevent such issues in the future.
Unfortunately, this current case is unjustified as you did not contact the casino in order to exclude yourself.
Is there anything else we assist you with?
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