Pozdrav Guru timu,
Tražim pomoć u vezi iznenadnog zatvaranja mog naloga u MiStake kazinu. Dobio sam sledeću e-poruku od njihovog tima za podršku:
"Zdravo,
Nadam se da ste dobro!
Sa žaljenjem vas obaveštavamo da je vaš nalog zatvoren u skladu sa našim Uslovima i odredbama, posebno klauzulama 3, 9 i 10. Kao rezultat toga, svi dobici su poništeni.
Imate pravo da povučete svoj poslednji depozit, uz odbitak od 20% kako je navedeno u članu 12 naših Uslova i odredbi.
Ako imate bilo kakvih pitanja ili upita, ne ustručavajte se da nas kontaktirate. Bićemo više nego srećni da vam pomognemo u bilo kom trenutku.
Dobar dan!
Srdačan pozdrav,
Noa / Agent za podršku
Uprkos višestrukim pokušajima da dobijem pojašnjenje o tome koje sam konkretne prekršaje možda počinio, nisam dobio nikakav dalji odgovor od kazina.
Da bih pružio neki kontekst, igrao sam koristeći bonus za meč, u potpunosti ispunio uslove za klađenje i podneo sva tražena dokumenta na verifikaciju, uključujući verifikaciju lica uživo putem kamere. Moj nalog je u potpunosti verifikovan pre pokušaja povlačenja. Nakon što sam pokrenuo zahtev za povlačenje, moj nalog je naglo zatvoren i od tada nisam mogao da dobijem dalje informacije ili rešenje od kazina.
S obzirom na nedostatak transparentnosti i komunikacije iz kazina, ljubazno vas molim za pomoć u rešavanju ovog pitanja.
Hvala unapred na pomoći.
Greeting Guru team,
I am seeking assistance regarding the sudden closure of my account at MyStake Casino. I received the following email message from their support team:
"Hello,
Hope you are doing well!
We regret to inform you that your account has been closed in accordance with our Terms and Conditions, specifically clauses 3, 9, and 10. As a result, all winnings have been nullified.
You are entitled to withdraw your last deposit, subject to a 20% deduction as stipulated in Article 12 of our Terms and Conditions.
If you have any questions or inquiries, please do not hesitate to contact us. We will be more than happy to assist you anytime.
Have a great day!
Best Regards,
Noah / Support Agent
Despite multiple attempts to obtain clarification on what specific violations I may have committed, I have received no further response from the casino.
To provide some context, I played using a match bonus, fully completed the wagering requirements, and submitted all requested documents for verification, including live face verification through a camera. My account was fully verified prior to attempting a withdrawal. After I initiated the withdrawal request, my account was abruptly closed, and I have been unable to get any further information or resolution from the casino since then.
Given the lack of transparency and communication from the casino, I kindly request your help in resolving this matter.
Thank you in advance for your assistance.
Automatski prevedeno: