N1 Kazino je zatvorio moj nalog iz sledećih razloga:
„λυπουμαστε, αλλα εχετε παραβιασει τους Ορους & Προυποθεσεις μας, καθχετσις, καθχος διπλοτυπο λογαριασμο."
Prevedeno na engleski, ovo znači da sam otvorio dupli račun čime sam prekršio uslove politike N1. Ne osporavam zatvaranje računa, pošto su moji računi prethodno bili zatvoreni zbog samoisključenja, protestujem zbog činjenice da mi je N1 kazino dozvolio da uplatim sredstva i ponovo se registrujem.
Ovo nije slučaj jer nisam trebao imati nijedan N1 nalog. Doživotno sam se isključio 2023.
3. januara 2024. registrovao sam se za novi nalog na N1 i naveo svoj državni matični broj, koji ostaje nepromenjen. Tokom procesa registracije, N1 sam dostavio tačan datum rođenja, koji ostaje nepromenjen, i registrovan na isto ime na koje sam se ranije registrovao. Ovo radim kako bih osigurao da institucije održe moju zabranu.
Ostaje pitanje. Kako mi je N1 kazino dozvolio da se registrujem i zašto je prihvatio dva depozita od mene, jedan na 550 evra i drugi na 250 evra, uprkos tome što je navodno zabranjen? Razlog zašto sam se zabranio je da N1 ne prima nikakve depozite od mene. Ja sam problematičan kockar i potrebna mi je pomoć da kontrolišem svoju zavisnost. N1 je u tom pogledu podbacio.
4. januara 2024. podigao sam 630 evra koji su mi ostali na računu. Ovo predstavlja gubitak od 170 evra, a ne dobitak, jer sam deponovao 800 evra u fondove koje N1 nije trebalo da prihvati.
Dana 4. januara 2024. N1 kazino mi je poslao e-poruku u vezi sa ovim povlačenjem i zatvaranjem računa tvrdeći sledeće:
„O Συμφωνα με την αποφαση της Διοικησης, ο διπλοτυπος λογαριασμος σαςαισιασμος σαςαι ρδη κατασχεθηκαν."
Prevedeno na engleski, to znači da mi je „dobitak" konfiskovan, iako nisam imao dobitak jer sam izgubio 170 evra.
U istoj e-poruci 4. januara, N1 je naveo:
„Prοκειμενου να επεξεργαστουμε την επιστροφη της τελευταιας σας καταθεση
Prevedeno na engleski ovo znači da N1 kazino samo refundira moj poslednji depozit od 250 evra, uprkos tome što mi dozvoljava da uložim 800 evra dok mi je zabranjeno. Stanje na mom tekućem računu u N1 kazinu je 630 evra.
Zbog ozbiljnosti situacije, odlučio sam da odgovorim na N1 na engleskom, uprkos tome što sam obrazovan i tečno govorim 3 jezika, engleski, grčki i francuski. Međutim, moj engleski je na 100%, a moj grčki na 90%, tako da uvek biram da odgovorim na tako složena pitanja na engleskom jer su moje veštine pisanja na grčkom ograničene na moj mobilni, pošto moj laptop nema grčku tastaturu i grčki pravopis- kontrolor koji se lako može koristiti. Sada odgovaram na svom laptopu dokazujući da se moji citati kopiraju i nalepljuju direktno sa N1 e-mailova.
Tokom mog razgovora sa podrškom, agent je izjavio da ne smem da razumem grčki i da mi N1 nije rekao da je razlog zatvaranja naloga „λυπουμαστε, αλλα εχετε παραβιασει τους Ορουρι, τους Ορουρι, καθως εχετε δημιουργησει διπλοτυπο λογαριασμο." (Tj. otvorio sam duplikat naloga uprkos tome što nemam otvoren N1 nalog zbog samoisključenja). To je tipičan rasistički trop u Grčkoj koji imigranti koji su grčki građani poput mene čuju sve vreme kada starosedeoci Grci čine nešto loše da bi se prikrili kao da ne govorim grčki, samo imam poteškoća da pišem na jeziku. To je veoma težak jezik za pisanje, ali ga savršeno razumem pošto sam išao u školu 6 godina u mladosti da ga naučim.
Kao rezultat ovog ćaskanja podrške, N1 mi je poslao nekoliko odgovora na engleskom na zatvaranje mog naloga tvrdeći da:
„Vaš nalog je zatvoren zbog kršenja Uslova i odredbi." Primetite da su izostavili svoj prvobitni razlog da je moj nalog zatvoren jer sam registrovao duplikat naloga. Takođe su potvrdili da mi vraćaju samo poslednji depozit, koji iznosi 250 evra, iako sam uložio ukupno 800 evra koje N1 nije trebalo da prihvati zbog zabrane.
Želim da mi se vrati depozit od 800 evra plus 1400 evra za nevolje koje mi je zadao N1. N1 nikada nije trebalo da prihvati ove depozite. Ovo je ukupno 2200 evra koje bih želeo da uplatim u roku od 24 sata na bankovni račun koji sam izabrao. Već sam dao N1 kazinu informacije o ovom nalogu. Ovaj iznos je daleko manji nego što će mi bilo koji sud dati za N1 kršenje svoje obaveze prema problematičnim kockarima. Takođe želim da se N1 obaveže na unošenje neophodnih izmena kako bi nametnuo samoisključivanje u roku od 90 dana, da zadrži poverljivost u našoj komunikaciji i da ne distribuira komunikaciju nikome.
Namerno se registrujem i pokušavam da uplatim novac u svaki kazino u Grčkoj koji sam sebi zabranio kako bih se uverio da su u skladu sa tim. N1 je propao i odmah je prihvatio moj depozit. Većina drugih kazina prolazi moj test i sprovodi zabranu. Postoji samo desetak legalnih onlajn kazina u Grčkoj i ja sam sebe isključio iz svih njih.
Srdačan pozdrav,
N1 Casino has closed my account for the following reasons:
"λυπούμαστε, αλλά έχετε παραβιάσει τους Όρους & Προϋποθέσεις μας, καθώς έχετε δημιουργήσει διπλότυπο λογαριασμό."
Translated into English this means that I opened a duplicate account thus violating the terms of N1 policy. I am not contesting the account closure, as my accounts were previously closed due to self-exclusion, I am protesting the fact that N1 casino allowed me to desposit funds and register again.
This is not the case as I should not have had any N1 accounts. I self-excluded myself for life in 2023.
On January 3rd, 2024 I registered for a new account with N1 and mentioned my Government ID number, which remains unchanged. During the registration process, I provided N1 with an accurate date of birth, which remains unchanged, and registered with the same name that I registered with before. I do this to ensure that institutions maintain my ban.
The question remains. How did N1 casino allow me to register and why did it accept two deposits from me, one for 550 euros and the other for 250 euros, despite supposedly being banned? The reason I banned myself is so that N1 doesn't accept any deposits from me. I am a problem gambler, and I need help controlling my addiction. N1 failed miserably in this regard.
On January 4th, 2024 I withdrew the 630 euro that remained in my account. This represents a 170 euro loss, not a gain, as I had deposited 800 euros in funds N1 should not have accepted.
On January 4th, 2024 N1 Casino sent me an e-mail concerning this withdrawal and account closure claiming the following:
"Σύμφωνα με την απόφαση της Διοίκησης, ο διπλότυπος λογαριασμός σας έκλεισε και όλα τα κέρδη κατασχέθηκαν."
Translated into English, this means that my "winnings" were being confiscated, even though I had no winnings as I lost 170 euros.
In the same e-mail thread on January 4th, N1 stated:
"Προκειμένου να επεξεργαστούμε την επιστροφή της τελευταίας σας κατάθεσης"
Translated into English this means that N1 casino is only re-reimbursing my last deposit of 250 euro, despite allowing me to deposit 800 euro while being banned. My current account balance in N1 casino is 630 euros.
Because of the severity of the situation I chose to respond to N1 in English, despite being educated and fluent in 3 languages, English, Greek, and French. However, my English is at 100% and my Greek is at 90% so I always choose to respond to such complex issues in English as my Greek writing skills are limited to my mobile, as my laptop has no Greek keyboard and no Greek spell-checker that can be easily used. I am responding now on my laptop proving as well that my quotes are being copied and pasted directly from N1 e-mails.
During my support chat call, the agent proclaimed that I must not understand Greek and that N1 did not tell me that the reason for the account closure is "λυπούμαστε, αλλά έχετε παραβιάσει τους Όρους & Προϋποθέσεις μας, καθώς έχετε δημιουργήσει διπλότυπο λογαριασμό." (I.e I opened a duplicate account despite having no N1 accounts open due to a self-exclusion). That's a typical racist trope in Greece that immigrants who are Greek citizens like myself hear all the time when native Greeks do something wrong to cover up for themselves as if I don't speak Greek, I merely have difficulty writing in the language. It's a very difficult language to write, but I understand it perfectly having gone to school for 6 years in my Youth to learn it.
As a result of this support chat, N1 sent me several English responses to my account closure claiming that:
"Your account has been closed due to a violation of the Terms and Conditions." Notice that they omitted their original reason that my account was closed because I registered a duplicate account. They also reaffirmed that they are only returning my last deposit, which is 250 euros, despite having deposited 800 euros in total which N1 should have not accepted due to being banned.
I want my deposit of 800 euros returned to me plus 1400 euros for the trouble N1 gave me. N1 should never have accepted these deposits. This is a total of 2200 euros that I would like deposited within 24 hours to a bank account of my choosing. I already gave N1 Casino the information on this account. This amount is far less than any court will give me for N1's violation of their commitment to problem gamblers. I also want N1 to commit to making the necessary changes to enforce self-exclusion within 90 days, to maintain confidentiality in our communication, and not distribute the communication to anyone.
I purposely register and try to deposit money to each casino in Greece that I have banned myself from to ensure that they comply. N1 failed miserably and accepted my deposit immediately. Most other casinos pass my test and enforce the ban. There are only a dozen or so legal online casinos in Greece and I have excluded myself from all of them.
Kind regards,
Automatski prevedeno:
