Igrač iz Grčke je zatražio povlačenje, ali to još nije obrađeno. To je riješeno.
Ispravno sam identifikovao svoj nalog sa onim što je od mene zatraženo! Moje povlačenje sa Mastercard načinom plaćanja je odobreno, kao i sa mojim depozitima i obavijestili su me da će novac stići za 5 radnih dana! Nikada nisu dosli a sada traze kopiju izvoda sa bankovnog racuna, slao sam im 2 puta u pdf formatu kako zele ali nisam dobio odgovor
I properly identified my account with what I was asked to do! My withdrawal with Mastercard payment method was approved, as I had done with my deposits and they informed me that money will come in 5 working days! They never came in and now they are asking for a copy of a bank account statement, I have sent them 2 times in pdf as they want but I have not received a response
Ταυτοποίησα κανονικά τον λογαριασμό μου με ότι μου ζήτησαν ! Εγκρίθηκε η ανάληψη μου με μέθοδο πληρωμής την Mastercard, όπως ειχα κάνει και τις καταθέσεις μου και με ενημέρωσαν ότι θα χρήματα θα μπουν σε 5 εργάσιμες ημέρες ! Δεν μπήκαν ποτέ και τώρα ζητάνε αντίγραφο κίνησης τραπεζικού λογαριασμού , τα έχω στείλει 2 φορές σε pdf όπως τα θέλουν αλλά δεν έχω λάβει απάντηση
Draga Marija8,
Hvala vam puno što ste podnijeli žalbu. Veoma mi je žao što čujem za vaš problem. Da li ste ranije izvršili uspješne isplate? Možete li, molim vas, reći kada ste tačno zatražili ovo povlačenje?
Osim toga, ako postoji bilo kakva relevantna komunikacija između vas i kazina, proslijedite je na kristina.s@casino.guru . Alternativno, možete ga objaviti ovdje.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unaprijed na odgovoru.
Srdačan pozdrav,
Kristina
Dear Mary8,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise when exactly you requested this withdrawal?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Zatražio sam povlačenje prije 30-04-2022! Moj zahtjev je odobren 30-04-2022 i rečeno mi je da ću u roku od 5 radnih dana dobiti svoj novac! Nisam vršio nikakve isplate otkako sam postao član kazina do sada! Maloprije su mi odgovorili da su primili moj zahtjev i da budu strpljivi
I requested the withdrawal before 30–04-2022! My request was approved on 30-04-2022 and I was told that within 5 working days I will have my money! I have not made any withdrawals since I became a member of the casino until now! They replied a while ago that they received my request and to be patient
Ζήτησα την ανάληψη πριν τις 30–04-2022 ! Εγκρίθηκε το αίτημα μου στις 30-04-2022 και μου είπαν οτι εντός 5 εργάσιμων ημερών θα έχω τα χρήματα μου! Δεν έχω κάνει καμία ανάληψη από όταν έγινα μέλος του καζίνο μέχρι τώρα! Μου απάντησαν πριν λίγο ότι έλαβαν το αίτημα μου και να κάνω υπομονή
U potpunosti razumijem tvoju frustraciju, Mary8. Međutim, uvijek dajemo kazinu dvije pune sedmice za obradu svake uplate. Stoga bih preporučio da sačekamo još nekoliko dana, a ako do kraja ove sedmice ne bude razvoja, intervenisaćemo. Ostanimo pozitivni i sačekajmo dobre vijesti o vašem povlačenju. Hvala unaprijed na strpljenju.
I fully understand your frustration, Mary8. However, we always give the casino two full weeks to process each payment. Therefore, I would recommend that we wait for a few more days, and if there’s no development by the end of this week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Draga Marija8,
Da li je bilo kakvih novosti? Tajmer produžavamo za 7 dana. Imajte na umu da ćemo u slučaju da ne odgovorite u datom roku, odbiti vašu žalbu.
Dear Mary8,
Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Nisam primio novac, u kontaktu sam sa svojom bankom i čekam odgovor! Reći će mi da li je odgovoran trgovac tj nacionalni kazino ili je to proceduralno pitanje banke!! U svakom slučaju velika neugodnost!
I have not received my money, I am in contact with my bank and I am waiting for an answer! They will tell me if the merchant is responsible, ie the national casino or it is a procedural issue of the bank !! Huge inconvenience anyway!
Δεν έχω λάβει τα χρήματα μου , είμαι σε επικοινωνία με την τράπεζα μου και αναμένω απάντηση! Θα μου πουν αν ευθύνεται ο έμπορος δηλαδή το national casino ή είναι διαδικαστικό ζήτημα της τράπεζας !! Τεράστια ταλαιπωρία πάντως !
Hvala na ažuriranju, Mary8. Možete li, molim vas, reći koji je trenutni status vašeg zahtjeva za povlačenje? Da li je na vašem računu označeno kao na čekanju ili obrađeno?
Thanks for the update, Mary8. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
U nacionalnom kazinu izgleda da je odobreno ! Banka još uvijek razmatra moj zahtjev, ne znam zašto toliko kasne
At the national casino it seems to have been approved ! The bank is still considering my request I do not know why they are delaying so much
Στο national casino φαίνεται να εχει εγκριθεί ! Η τράπεζα εξετάζει ακόμα το αίτημα μου δεν γνωρίζω τον λόγο που καθυστερούν τόσο πολύ
Hvala puno Mary8 na odgovoru. Sada ću prenijeti vašu žalbu svom kolegi Vilijamu ( viliam.v@casino.guru ) koji će vam biti na pomoći. Želim vam puno sreće i nadam se da će vaš problem uskoro biti riješen na vaše zadovoljstvo.
Thank you very much Mary8 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Zdravo Marija8,
Pogledao sam Vašu žalbu i dat ću sve od sebe da Vam pomognem. Želio bih da pozovem National Casino u ovaj razgovor. Kazino, možete li navesti u čemu je problem sa povlačenjem igrača?
Hello Mary8,
I looked at your complaint and will do my best to help you. I would like to invite National Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Pozdrav svima,
Plaćanje nam je dalo ARN broj transakcije, što znači da je transakcija uspješna i proslijeđena banci klijenta.
Naše odjeljenje za podršku će klijentu dati ARN broj predmetne transakcije, kako bi klijent mogao kontaktirati banku i saznati status transakcije.
Hvala ti.
Hello all,
The payment provided us with the ARN number of the transaction, which means that the transaction is successful and was forwarded to the customer's bank.
Our Support Department will provide the customer with the ARN number of the transaction in question, so the customer can contact the bank and find the transaction status.
Thank you.
Obavijestit ću vas odmah kada se to dogodi! Do tada, ostavite incident otvorenim! Hvala
I will inform you immediately when it happens! Until then, please keep the incident open! Thanks
Θα σας ενημερώσω αμέσως οταν συμβεί! Μέχρι τότε σας παρακαλώ να παραμείνει το περιστατικό ανοικτό ! Ευχαριστώ
Draga Marija8,
Tajmer produžavamo za 7 dana. Imajte na umu da ćemo u slučaju da ne dostavite tražene informacije u zadatom roku, odbiti Vaš prigovor.
Dear Mary8,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Još nisam primio svoje dobitke! Cekam odgovor banke!! patimo od 05.07.2022 !! Moje strpljenje je iscrpljeno
I have not received my winnings yet! I am waiting for the bank's answer !! we are suffering from 07/05/2022 !! My patience is exhausted
Δεν έχω λάβει ακόμη τα κέρδη μου ! Περιμένω την απάντηση της τράπεζας!! ταλαιπωρούμε από 07/05/2022!! Η υπομονή μου έχει εξαντληθεί
Draga Marija8,
Ovaj put ću produžiti tajmer za 14 dana i nadam se da će to biti dovoljno da vam banka odgovori. Pokušajte ih još jednom kontaktirati i javite mi rezultat, molim.
Dear Mary8,
I'll extend the timer this time for 14 days and I'll hope it'll be enough for the bank to answer you. Try to contact them once again and let me know the outcome, please.
Banku kontaktiram svaka 2 dana! Što se mene tiče, uradio sam sve i čekam! Pitam se da li bi kazino mogao da ih kontaktira i protestuje od trenutka kada je uplatio novac, kako tvrdi, jer nije stigao do njegovog kupca! Pretpostavljam da bi pomoglo Šaljem vam kontakt telefon iz Grčke i inostranstva!
I contact the bank every 2 days! For my part I have done everything and I am waiting! I wonder if the casino could contact them and protest from the moment he deposited the money, as he claims, because it did not reach his customer! I imagine it would help I am sending you the contact phone from Greece and abroad!
Επικοινωνώ με την τράπεζα κάθε 2 ημέρες ! Από πλευράς μου έχω κάνει τα πάντα και είμαι σε αναμονή ! Αναρωτιέμαι αν θα μπορούσε να επικοινωνήσει και το καζίνο μαζί τους να διαμαρτυρηθεί από την στιγμή που έχει καταθέσει τα χρήματα, όπως ισχυρίζεται, γιατί αυτά δεν έφτασαν στον πελάτη του ! Φαντάζομαι θα βοηθούσε σας στέλνω το τηλέφωνο επικοινωνίας από Ελλάδα και εξωτερικό !
Upravo sam primio svoj novac! Sa zakašnjenjem od mjesec dana ali sve je ok! Hvala na pomoći
I just received my money! With a delay of one month but everything is ok! Thank you for your help
Μόλις έλαβα τα χρήματα μου ! Με καθυστέρηση ενός μηνα αλλά όλα οκ! Ευχαριστώ πολύ για την βοήθεια
Draga Marija8,
Hvala vam što koristite centar za rješavanje žalbi Casino Guru. Drago nam je čuti da je vaš problem riješen. Sada ćemo to označiti kao 'riješeno' u našem sistemu. Molimo, ne ustručavajte se kontaktirati nas u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo, ali se nadam da se više nećete susresti sa ovakvim problemom.
Srdačan pozdrav,
Viliam Casino.Guru
Dear Mary8,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.