Igrač se bori da verifikuje svoj nalog dok kazino stalno traži nova dokumenta. Žalba je zatvorena pošto je igrač prestao da odgovara.
The player struggles to verify his account as the casino is keep requesting new documents. The complaint was closed as the player stopped responding.
Igrač se bori da verifikuje svoj nalog dok kazino stalno traži nova dokumenta. Žalba je zatvorena pošto je igrač prestao da odgovara.
Ne stavljaju novac koji sam zaradio na moj račun, stalno mi govore da im moram poslati fotografije svoje kartice. Poslao sam sva dokumenta. I onda mi ponovo šalju istu poruku. Mislim da je to prevara.
They don't put the money I earned into my account, telling me constantly that I have to send them photos of my card. I have sent all the documents. And then they send me the same message again. I think it's a scam.
Δεν μου βαζουν στον λογαριασμο μου τα χρηματα που κερδισα λεγοντας μου συνεχεια οτι πρεπει να τους στειλω σε φωτογραφια την καρτα μου.Τα εχω στειλει ολα τα εγραφα.Και μετα μου στελνουν παλι το ιδιο μυνημα.Πιστευω οτι ειναι απατη.
Zdravo aitram2009,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa National Casino-om. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li molim vas da nam kažete od kada je tačno proces verifikacije u toku? Koji dokumenti su već odobreni, a koji ne? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Imajte na umu da proces verifikacije može potrajati do 14 dana nakon slanja svih traženih dokumenata.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello aithram2009,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Zdravo Niko, do juče sam ponovo kontaktirao sajt. Direktno su odobrili moj identitet. Ne na mojoj kartici. Stalno mi šalju istu poruku. Trebalo bi da fotografišem prvih 6 brojeva i poslednja 4 i da sakrijem sredinu i da uklonim zadnju stranu kartice, sakrivajući naravno cvv.
Hello Niko, until yesterday I contacted the site again. They approved my identity directly. Not on my card. They keep sending me the same message. I should take photos of the first 6 numbers and the last 4 and hide the middle and to remove the back side of the card, hiding the cvv of course.
Γεια σου Νικο μεχρι και εχθες ξανα επικοινωνησα με το σαιτ .Μου εγκρινανε την ταυτοτητα μου κατευθειαν.Ενω την καρτα μου οχι.Μου στελνουν συνεχως το ιδιο μυνημα.Να τους βγαλω φωτογραφια τα 6 πρωτα νουμερα και τα 4 τελευταια και να αποκρυψω τα μεσαια και να βγαλω και την πισω πλευρα της καρτας αποκρυπτοντας το cvv φυσικα.Το κανω τα ανεβαζω.και μετα παταω αποσυρση των χρηματων.Ολα καλα μου στελνουν μυνημα οτι εγκριθηκε.Και μετα απο λιγο απορριφθηκε για τους λογους παλι των εγγραφων
Zdravo, još ništa. Samo sam hteo da pitam, da li je ovo zaista prevara ili ja nešto ne radim kako treba?. U prethodnoj poruci sam detaljno napisao korake koje preduzimam i šta mi odgovaraju. Zato što ste mi napisali da se provera registracija vrši za 14 dana. Da li moram da ih otpremim dok ne budu odobreni, a zatim da pritisnem povuci?? Sva lična dokumenta su odmah odobrena. i bojim se da nije prevara i poslao sam ličnu kartu i dokaz o prebivalištu.
Hello, still nothing. I just wanted to ask, is this really a scam or am I not doing something right?. In my previous message I wrote in detail the steps I take and what they answer me. Because you wrote to me that the verification of the registrations takes place in 14 days. Do I have to upload them until they are approved and then press withdraw?? All the identity documents were immediately approved. and I'm afraid it's not a fraud and I sent my identity card and proof of permanent residence.
Γεια σας ακομα τιποτα.Ηθελα απλα να ρωτησω τελικα προκειτε για απατη η εγω δεν κανω κατι σωστα?.Στο προηγουμενο μυνημα σας γραφω αναλυτικα τα βηματα που κανω και τι μου απαντουν αυτοι.Επειδη μου γραψατε οτι η επαληθευση των εγγραφων γινετε σε 14 ημερες.Μηπως πρεπει να τα ανεβασω μεχρι να εγκριθουν και μετα να πατησω αποσυρση?? Παντος τα εγγραφα ταυτοτητας κατευθειαν εγγριθηκαν.και φοβαμαι μην ειναι απατη και εστειλα την ταυτοτητα μου και αποδεικτικο μονιμης κατοικιας.
Zdravo aitram2009,
Sve dok kazino stalno traži isti dokument, mora postojati problem sa njim. Definitivno bih pokušao da ih ponovo pošaljem, pitajte ih direktno, pitajte ih u čemu je problem kako biste im sledeći put mogli poslati ispravnu.
Obavestite nas o ishodu.
Hello aithram2009,
As long as the casino is keep requesting the same document, there must be an issue with it. I would definitely try to send them again ask directly ask them what is the issue with it so you can send them the correct one next time.
Please let us know the outcome.
Dear aithram2009,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.