Zdravo Nik,
Hvala vam što ste prihvatili moju žalbu. Bože, zaista se čini da ste odmah stali na stranu Neospina po pitanju stvari. Moj nalog je potpuno verifikovan prijatelju, tako da nisam siguran zašto mislite da je potrebno nekoliko dana da prenesem moj dobitak, ili čak nekoliko nedelja. Igram u nekoliko različitih kazina, i primetiću: „Da većina njih prenese moj dobitak u roku od 12 sati". Bilo je nekoliko navrata da su prošla dva radna dana, ali nikada na vknd-u. Nema nikakvog razloga za ovu taktiku zadržavanja, odlaganja, ili da sačuvamo gotovinu, ili da se jednostavno nadamo da ću otkazati isplate i nastaviti da igram samo da bih sve izgubio. Čitajući recenzije na različitim sajtovima upravo ovako, oni to rade nekoliko godina, i to najverovatnije od prvog meseca kada su otvorili kazino. Hollicorn ima pristojnu količinu novca koja se generiše svakog meseca, i bez obzira na to što su sva kazina samostalna, svakako bi trebalo da pokrije moje povlačenje. Isplata ne traje nedeljama druže, ja imam posla sa kockarnicama i bankama iz raznih razloga svaki dan... Samo Neospin ne samo da krši svoje obaveze licence za igre na sreću, već i svoje sopstvene uslove i odredbe.... Ali mislim da to već znaš, zar ne prijatelju. Dakle, s obzirom na to da vlasnik Neospin-a vodi dosta kazina, ovo im je najgore daleko, a procesi plaćanja su svi isti, ali kompanije koje kreiraju platforme su različite, kao što je SoftGamings, svisssoft, BetConstruct samo da kažem.
Dakle, dok moram čvrsto da sedim i „Budite strpljivi" dozvoljavajući ovom kazinu da igra igre sa svim svojim igračima, umesto da bude fer i transparentan, moraću da trpim i stalne laži, koje ne objašnjavaju ni jedan razlog za takvo odlaganje. Jer Nik, nema odlaganja, oni to rade namerno, i jednostavno nije dovoljno dobro.
Hvala vam što ste me naterali da čekam još 7 dana i omogućili Neospinu slobodu, da nastavi ovu glupost odbijanja isplate velikog broja svojih igrača.
Još jedna stvar, vaša procena prometa od 5 miliona dolara, teško da bi imala ogroman zaostatak zahteva za povlačenje našeg novca. Igram u kazinu koji ima promet od 1 milijarde dolara, a plaća mi se za 12 sati bez propuštanja ritma.
Žao mi je što naiđem na ovakvog Nika, ali dozvoliti da se ovo nastavi je apsolutno ludilo, ali izgleda da im u tome pomažete.
Čuvaj se druže
Pavle
Hi Nick,
Thank you for you acknowledgment of my complaint. Gees, it really seems you have instantly sided with Neospin on the Matter. My Account is fully Verified mate, so im not sure why you think it takes a few days to transfer my winnings, or even a couple of weeks. I play on several different casinos, and I will note: "That most of them transfer my winnings within 12hours". There has been a couple of occasions it's been two working days, but never on the wknd. There is no reason at all for this hold up, Delay tactic, to either preserve cash, or simply to hope I would cancel the withdrawals and keep playing only to lose it all. Reading the reviews on different sites just like this, they have done it for a few years, and it's most likely from the very first month they opened the casino. Hollycorn have a decent amount of money being generated each month, and regardless of all casinos being stand alone, it should certainly be able to cover my withdrawal. Withdrawals do not take weeks mate, I deal with casinos and banks for a variety of reasons every single day... It's only Neospin thats not only breaching their gaming license obligations, but they also breach their own terms and conditions.... But I think you know that already, dont you my friend. So with the Owner of Neospin running quite a few casinos, this is their worst one by far, and the payment processes are all the same, but the companies that create the platforms are different, Like SoftGamings, swisssoft, BetConstruct just to make my point.
So while I have to sit tight and, " Be Patient" allowing this casino to play games with all of its players, instead of being fair, and transparent, I will also have to put up with the constant lies, that do not explain a single reason for such a delay. Because Nick, there is no delay, they are doing this on purpose, and its simply not good enough.
Thank you for making me wait a further 7 days and allowing Neospin the freedom, to continue this nonsense of refusing to payout a large number of its players..
Oh one more thing, Your estimate of a $5m turnover, would hardly have a huge backlog of requests to withdrawal our money. I play on a casino that has a turnover of $1b, and get paid in 12 hours with out missing a beat.
Sorry to come across like this Nick, but allowing this to continue is absolute madness, but thats what you seem to help them with.
Take care mate
Paul
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