The player from Croatia's account is disabled for over two months after the casino rejected his submitted income documents, including payroll and bank statements. Despite multiple attempts to resolve the issue, he remains unable to log in and access his account.
Igrač sa hrvatskog računa je onemogućen više od dva meseca nakon što je kazino odbio njegove podnete dokumente o prihodima, uključujući platni spisak i bankovne izvode. Uprkos višestrukim pokušajima da se problem reši, on i dalje ne može da se prijavi i pristupi svom nalogu.
Od mene su tražena dokumenta koja pokazuju moj prihod. Dao sam kazinu svoj platni spisak za 3 meseca koji sam radio i dokument je odbijen. Sada ne mogu ni da se prijavim na svoj nalog. Moj nalog je sada onemogućen više od 2 meseca. Poslao sam im brojne mejlove sa svojim bankovnim izvodom i platnim spiskom i nije odobreno. Imajte na umu da sam deponovao ne više od 3000€ sa svim mojim depozitima u kazinu.
I was requested for documents showing my income. I provided casino with my payroll for 3 months which I worked and document was rejected. Now I can't even log in into my account. My account is disabled now for more than 2 months. I've sent them numeros mails with my bank statment and payroll and It was not approved. Keep in mind that I deposited no more than 3000€ with all my deposits on casino.
Dragi limbo123,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Imajte na umu da je KIC veoma važan i suštinski proces, tokom kojeg kazino osigurava da se novac pošalje pravom vlasniku. Kako nemaju luksuz da fizički vide sve igrače i provere njihove identifikacione i dokumente, to je jedini način na koji kockarske ustanove mogu da završe procedure verifikacije. Nijedan od ozbiljnih i licenciranih kazina ne shvata KIC olako i može potrajati nekoliko radnih dana da se završi ovaj temeljni proces.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Kristina
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear limbo123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Da li sam dobro razumeo da je verifikacija dokaza o prihodima jedino pitanje? Da li ste dostavili druge dokumente za verifikaciju svog naloga i da li su svi odobreni? Da problem je dokaz o prihodima. Poslao sam im svu traženu dokumentaciju. Izvod iz banke i platni spisak. Dao sam kazinu svoje lične dokumente koji su verifikovani.
Da li ste dostavili svu traženu dokumentaciju u najkraćem mogućem roku iu ispravnom formatu? Kao što sam ranije tužno, dostavio sam kazinu svu traženu dokumentaciju.
Do I understand correctly that verifying the proof of income seems to be the only issue? Have you provided any other documents to verify your account and have they all been approved? Yes problem is proof of income.I've send them all required documents.My bank statment and payroll. I provided casino with my ID documents which were verifed.
Have you provided all the required documents as soon as possible and in the correct format? As I sad before I provided casino with all required documents.
Hvala vam puno na odgovoru, limbo123. Možete li proslediti svu relevantnu komunikaciju između vas i kazina na kristina.s@casino.guru ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you very much for your reply, limbo123. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Prosledio sam vam mejlove
I forwarded emails to you
Puno vam hvala, limbo123, na saradnji. Sada ću preneti vašu žalbu koleginici Nataliji ( natalia.b@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, limbo123, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Zdravo limbo123,
Upravo sam pregledao vaš slučaj i žao mi je što čujem za vaše probleme sa verifikacijom. Pokušaću da vam pomognem tako što ću kontaktirati kazino. Videćemo šta može da se uradi kada nam odgovore.
U međuvremenu, možete li mi reći koji je tačno posao? Da li radiš za svoj fakultet, pošto ti na platnom spisku stoji „studentska knjižica", ili je u pitanju neka stipendija?
Dragi Nine Vin Casino, želeo bih da vas pozovem da se pridružite ovom razgovoru i učestvujete u rešavanju žalbe igrača. Da li biste mogli da podelite više informacija u vezi sa slučajem? Navedite zašto dokumentacija koju je dao plejer nije prihvaćena za verifikaciju.
Jedva čekam da se javite. Ako imate bilo kakav dokaz, slobodno ga pošaljite na moju e-poštu natalia.b@casino.guru .
srdačan pozdrav,
Natalia
Hi limbo123,
I've just reviewed your case and am sorry to hear about your struggles with verification. I will try to help you by contacting the casino. We'll see what can be done when they reply.
In the meantime, could you please tell me what your employment is exactly? Do you work for your university, as your payroll states "student's card", or it's some scholarship?
Dear Nine Win Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please specify why the provided documentation from the player wasn't accepted for verification.
I'm looking forward to hearing from you. If you have any supporting evidence, feel free to send it to my email natalia.b@casino.guru.
Kind regards,
Natalia
U međuvremenu, možete li mi reći koji je tačno posao? Da li radiš za svoj univerzitet, pošto ti na platnom spisku stoji „studentska knjižica", ili je u pitanju neka stipendija. U našoj zemlji postoje studentski poslovi koji su dostupni studentima. Tako da sam radio kao deo ovog programa.
In the meantime, could you please tell me what your employment is exactly? Do you work for your university, as your payroll states "student's card", or it's some scholarship. In our country there are student jobs that are available for students. So I worked as part of this program.
Zdravo!
Hvala vam što ste nam skrenuli pažnju na ovu stvar. Daćemo sve od sebe da radimo na ovom pitanju i da ga rešimo za dobro obe strane.
Hvala vam što ste do sada dali dokumente. Kao deo našeg tekućeg procesa verifikacije, potrebna nam je dodatna dokumentacija da bismo nastavili.
Konkretno, ljubazno tražimo:
Izvod iz banke koji se završava na **634 .
Dodatna dokumentacija koja detaljno opisuje vaš izvor prihoda u proteklih šest meseci.
Takođe bismo želeli da primetimo da se godišnji prihod naveden u vašem upitniku o izvoru bogatstva (SOVK) i pruženi dokaz (izgleda da se radi o studentskoj stipendiji) ne poklapaju. Molimo da dostavite dodatna pojašnjenja ili prateću dokumentaciju da biste rešili ovu neslaganje.
Ove informacije su neophodne za završetak pregleda vašeg naloga. Ako imate bilo kakvih pitanja ili vam je potrebna pomoć u procesu, ne oklevajte da nam se obratite.
Cenimo vašu saradnju i radujemo se vašem odgovoru.
Srdačan pozdrav,
Nine Vin Casino
Hello!
Thank you for bringing this matter to our attention. We will do our best to work on this matter and resolve it for the good of both parties.
Thank you for providing the documents so far. As part of our ongoing verification process, we require additional documentation to proceed.
Specifically, we kindly request:
A bank statement ending in **634 .
Additional documentation detailing your source of income over the past six months.
We would also like to note that the annual income mentioned in your Source of Wealth Questionnaire (SOWQ) and the proof provided (student scholarship, it seems) do not appear to align. Please provide further clarification or supporting documents to address this discrepancy.
This information is necessary to finalize the review of your account. If you have any questions or need assistance with the process, don’t hesitate to reach out to us.
We appreciate your cooperation and look forward to your response.
Best Regards,
Nine Win Casino
Poslao sam vam svoj platni spisak i bankovni izvod na vašu poštu. Takođe nisam siguran kako se moji prihodi navedeni u SOVK-u i studentski posao ne poklapaju. Odabrao sam u fajlu da je moja neto godišnja zarada od 0-29.999€. Evo snimka ekrana fajla koji takođe dokazuje da je u redu ono što sam izabrao.
I've send you my payroll and bank statement on your mail. Also I'm not sure how my income mentioned in SOWQ and student job doesn't match. I selected in file that my net annual earnings are from 0-29.999€ . Here is screenshot of file also that prove that it is alright what I selected.
Dragi Nine Vin Casino, da li možete da navedete da li se od bankovnog izvoda koji vam je potreban (završava se na **634) traži da potvrdi depozite koje je igrač napravio na svom kazino računu ili želite da proverite isplate prihoda?
Takođe navedite ukupan zbir depozita koje je igrač napravio i za koji period. Hvala.
Poštovani limbo123, Kao što ste označili u upitniku, imate i prihode od kockanja i trgovine. Da li je moguće pružiti bilo kakav dokaz za ovo? Čini se da kazino traži dokaz o prihodu za poslednjih šest meseci, ali vaš platni spisak ima samo tri meseca (isplate primljene u avgustu, septembru i oktobru 2024.).
Dear Nine Win Casino, could you please specify if the bank statement you require (ending in **634) is asked to verify the deposits made by the player to his casino account or if you want to check the income payments?
Please, also specify the overall sum of the deposits made by the player and for what period. Thank you.
Dear limbo123, As you marked in the questionnaire, you also have income from gambling and trading. Is it possible to provide any supporting evidence for this? It seems the casino asks for proof of income for the last six months, but your payroll only has three months (payments received in August, September, and October 2024).
Radio sam 3 meseca u poslednjih 6 meseci. Poslao sam vam snimke ekrana mojih nekih dobitaka i nekih transakcija. Koliko se sećam, napravio sam samo nekoliko depozita u ovom kazinu. Manje od možda 3000€ ukupno. Takođe sam deponovao, a zatim podigao novac i onda ponovo deponovao. Nisam kao da sam prokockao sav ovaj novac. 
I worked 3 months in last 6 months. I’ve send you screenshots of my some winnings and some trades. From what I remember I only made few deposit on this casino. Less than maybe 3000€ total. And also I deposited and then withdrawn money and then deposited again . I’ts not like I gambled all this money.
Dobio sam mail da je moj dokument odbijen. Rekli su da se stipendija ne može prihvatiti. Želim da preciziram da ovo nije stipendija. U našoj zemlji imamo studentski servis koji nudi redovne poslove. To je kao redovna kancelarija za zapošljavanje upravo napravljena za studente. Radio sam 3 meseca i imao sam prihod više od 3500€. Ovaj dokument treba prihvatiti. Takođe sam zaradio u svojim kripto trgovinama i sportskom klađenju. Takođe sam otpremio pre snimke ekrana ovoga.
I received mail that my document was rejected. They said scholarship can’t be accepted. I want to specify that this is not scholarship. In our country we have student job service which offers a regular jobs. It’s like regular employment office just made for students. I worked my job for 3 months and I had my income more than 3500€ . This document should be accepted. Also I made profit in my crypto trades and sport betting. I also uploaded before screenshots of this.
dragi svi,
Hvala vam na odgovoru.
Želimo da pojasnimo da do sada dostavljena dokumenta ne ispunjavaju uslove za proveru izvora prihoda za poslednjih šest meseci. Izvod iz banke koji se završava na **634 je izričito zatražen da potvrdi depozite uplaćene u naš kazino i nije u vezi sa traženom dokumentacijom koja pokazuje vaš izvor prihoda.
Da bismo nastavili sa pregledom vašeg naloga, ljubazno tražimo dokument ili dokumente koji jasno prikazuju vaš prihod u poslednjih šest meseci. Primeri prihvatljivih dokumenata uključuju platne liste, dokaz o vlasništvu preduzeća ili bilo koju drugu relevantnu dokumentaciju koja tačno odražava vašu finansijsku situaciju.
Cenimo vaše razumevanje i saradnju u pružanju potrebnih informacija što je pre moguće. Ako imate bilo kakvih pitanja ili su vam potrebna dodatna pojašnjenja, slobodno nas kontaktirajte.
Srdačan pozdrav,
Nine Vin Casino
Dear all,
Thank you for your response.
We would like to clarify that the documents provided so far do not meet the requirements for verifying your source of income for the past six months. The bank statement ending in **634 was specifically requested to verify the deposits made to our casino and is unrelated to the requested documentation showing your source of income.
To proceed with the review of your account, we kindly request a document or documents that clearly depict your income over the last six months. Examples of acceptable documents include salary slips, proof of business ownership, or any other relevant documentation that accurately reflects your financial situation.
We appreciate your understanding and cooperation in providing the necessary information as soon as possible. Should you have any questions or need further clarification, feel free to contact us.
Best Regards,
Nine Win Casino
provera izvora prihoda u poslednjih šest meseci. Izvod iz banke koji se završava na **634 je izričito zatražen da potvrdi depozite uplaćene u naš kazino i nije u vezi sa traženom dokumentacijom koja pokazuje vaš izvor prihoda.
Ovo je totalno sranje. Nikada nisam izvršio depozit sa svojom kreditnom karticom ili povukao na svoj IBAN (bankovni račun). Totalna je besmislica šta pričaš ovde. Koristio sam samo kriptovalute kao svoj metod depozita i povlačenja.
Da bismo nastavili sa pregledom vašeg naloga, ljubazno tražimo dokument ili dokumente koji jasno prikazuju vaš prihod u poslednjih šest meseci. Primeri prihvatljivih dokumenata uključuju platne liste, dokaz o vlasništvu preduzeća ili bilo koju drugu relevantnu dokumentaciju koja tačno odražava vašu finansijsku situaciju.
Bukvalno ti šaljem svoje platne listiće, a ti si ih odbio bez razloga
verifying your source of income for the past six months. The bank statement ending in **634 was specifically requested to verify the deposits made to our casino and is unrelated to the requested documentation showing your source of income.
This is total bullshit. I’ve never made deposit with my credit card or made withdrawal to my IBAN(bank account) . It’s total nosense what you are talking here . I only used crypto as my deposit and withdrawal method.
To proceed with the review of your account, we kindly request a document or documents that clearly depict your income over the last six months. Examples of acceptable documents include salary slips, proof of business ownership, or any other relevant documentation that accurately reflects your financial situation.
I literally send you my salary slips and you rejected it for no reason
Dragi Nine Vin Casino, molimo vas da navedete da li prihvatate dobitke na drugim platformama za kockanje na mreži kao izvor sredstava. Iz moje perspektive, ako igrač može da pruži odgovarajuće snimke ekrana, na kojima su vidljivi vlasništvo nad računom i dobici, takve dokaze treba uzeti u obzir.
Navedite i situaciju sa bankovnim izvodom koji se završava na **634. Igrač tvrdi da je izvršio depozit koristeći isključivo kriptovalute. Pošto je nalog igrača suspendovan i on ne može da podeli svoju istoriju depozita u kazinu, ljubazno vas molim da mi date jedan. Možete ga poslati na moju e-poštu na natalia.b@casino.guru .
Dear Nine Win Casino, please specify if you accept winnings on other online gambling platforms as a source of funds. From my perspective, if the player can provide proper screenshots, on which the account ownership and the winnings are visible, such evidence should be taken into consideration.
Please, also specify the situation with the bank statement ending in **634. The player claims to have deposited using solely crypto. Since the player's account is suspended and he cannot share his deposit history at the casino, I kindly ask you to provide one. You can send it to my email at natalia.b@casino.guru.
Zdravo!
Hvala vam na odgovoru.
Da bismo nastavili dalje i radili na brzom rešavanju ovog pitanja, ljubazno tražimo sledeću dokumentaciju:
Uverite se da su dostavljeni dokumenti jasni, čitljivi i da pokrivaju relevantni vremenski okvir.
Ako su vam potrebna dodatna pojašnjenja u vezi sa ovim zahtevima ili pomoć pri podnošenju dokumenata, slobodno nas kontaktirajte. Radujemo se vašem brzom odgovoru kako bismo osigurali da ovo pitanje rešimo što je pre moguće.
Srdačan pozdrav,
Nine Vin Casino
Hello!
Thank you for your response.
To proceed further and work toward resolving this matter promptly, we kindly request the following documents:
Please ensure the documents provided are clear, legible, and cover the relevant timeframe.
If you need further clarification on these requirements or assistance with submitting the documents, feel free to contact us. We look forward to your prompt response to ensure we can resolve this matter as quickly as possible.
Best regards,
Nine Win Casino
Poslao sam vam sve ove dokumente ranije. Šaljem vam svoje platne liste i revolt bankovni izvod iz kojeg sam predao novac u kriptu
I send you all this documents before. I send you my pay slips and revoult bank statment from which I teandfered money to crypt
Dragi Nine Vin Casino, ljubazno pregledajte platni spisak igrača: postoji uplata od 14.8.2024. koja bi trebalo da predstavlja platu za prethodni mesec (jul 2024.). Obavestite nas ako vam je potreban izvod iz banke od igrača da biste potvrdili isplatu plate. Koliko sam razumeo, igrač vam je dostavio Revolut izvod za jul - novembar 2024, ali uplate sa platnog spiska ne odgovaraju depozitima u izvodu.
Dear Nine Win Casino, kindly review the player's payroll: there is a payment dated 14.8.2024 that should represent the salary for the previous month (July 2024). Please let us know if you require a bank statement from the player to confirm the salary payments. As I understand the player provided you with the Revolut statement for July - November 2024, but the payments from the payroll do not correspond with the deposits in the statement.
Hvala vam što ste odgovorili.
Kao što smo ranije naveli, potrebno je da proverimo izvor sredstava, tako da će izvod koji prikazuje isplate plata pomoći, pa vas molimo da je dostavite.
Radujemo se što ćemo se ponovo javiti.
Srdačan pozdrav,
Nine Vin Casino
Thank you for responding.
As we stated previously we need to verify the source of funds so, the statement showing the salary payments will help, so please provide it.
We are looking forward to hearing from you again.
Best Regards,
Nine Win Casino
Poštovani limbo123, možete li da dostavite bankovni izvod koji potvrđuje originalni prijem vaše plate za jul 2024.? Nažalost, vaša Revolut izjava ne pokazuje direktnu isplatu plate od vašeg poslodavca.
Dear limbo123, can you please provide a bank statement confirming the original receipt of your salary for July 2024? Unfortunately, your Revolut statement doesn't show the direct payment of salary from your employer.
Ne mogu da otpremim transakciju ovde na platfrom. Poslao sam dokument na tvoju poštu i na kazino poštu takođe
I can't upload transaction here on platfrom. I've sent document on your mail natalia.b@casino.guru and on casino mail as well
Dragi limbo123, hvala vam na e-poruci. Bili ste u pravu što ste ga poslali direktno na e-mail adresu kazina radi verifikacije.
Dragi Nine Vin Casino, možete li potvrditi da li ste primili e-poštu od igrača i pregledali priloženu potvrdu plaćanja? Hvala vam na pomoći.
Dear limbo123, thank you for your email. You were correct to send it directly to the casino’s email address for verification.
Dear Nine Win Casino, could you please confirm whether you have received the email from the player and reviewed the attached payment confirmation? Thank you for your assistance.
Draga Natalija,
Primili smo traženi dokument, naš tim ga trenutno pregledava, a kada budemo imali ažuriranje, bićete odmah obavešteni.
Hvala vam što ste bili tako strpljivi i kooperativni. Ostajemo vam na raspolaganju ako imate dodatnih pitanja.
Srdačan pozdrav,
Nine Vin Casino
Dear Natalia,
We have received the requested document, our team is currently reviewing it, and once we have an update you will be immediately notified.
Thank you for being so patient and cooperative. We remain at your disposal if you have any further questions.
Best Regards,
Nine Win Casino
Hvala, Nine Vin Casino. Obavestite nas kada budete imali ažuriranja.
Thank you, Nine Win Casino. Let us know once you have any updates.
Dragi limbo123 ,
Hvala vam na dostavljenom dokumentu.
Molimo vas da još jednom proverite mesec datog dokumenta i dostavite nam tačan izvod jer nam je potreban dokaz o prihodima za jul 2024. godine, data izjava pokazuje vaš prihod za avgust 2024.
Radujemo se dobijanju dokumenta.
Srdačan pozdrav,
Nine Vin Casino
Dear limbo123,
Thank you for the provided document.
Please make sure to double-check the month of the provided document, and provide us with the correct statement as we need proof of income for July 2024, the provided statement shows your income for August 2024.
We are looking forward to receiving the document.
Best Regards,
Nine Win Casino
Dobio sam platu u avgustu za mesec pre nego što sam radio jul
I got salary in August for month before that I worked July
Dao sam vam sva potrebna dokumenta. Sve sam uradio na putu. Iskreno je neprihvatljivo da mi još uvek ne dozvoljavate da povučem svoj novac. Prošlo je 5 meseci i bezbroj mejlova koje šaljem, a sada i na Casino Guru-u. Prihvatite moju dokumentaciju i omogućite moj nalog.
I provided you with all documents needed.I done all on my way. It’s honestly umacceptable that you still don’t let me withdraw my money.It’s been now like 5 months and countless mails that I send and now on Casino Guru as well. Please accept my documention and enable my account.
Poštovani Nine Vin Casino, izgleda da je došlo do nesporazuma – već je istaknuto da isplata od 14.8.2024 predstavlja zaradu za prethodni mesec (jul 2024), tako da vam je igrač jasno dao ono što ste tražili.
Ako ste očekivali bankovni izvod za jul 2024., on nije mogao imati platu za taj mesec jer je još uvek bio u toku.
Dear Nine Win Casino, it seems there's a misunderstanding - it was already pointed out that the payment dated 14.8.2024 represents the salary for the previous month (July 2024), so the player clearly provided you with what you required.
If you expected a bank statement for July 2024, it couldn't have a salary for that month as it was still ongoing.
Dragi limbo123 ,
Hvala na pojašnjenju.
Molimo vas da dostavite dokaz o prihodima za jul prošle godine, uključujući sve prihode dobijene od drugih kazina. Ukoliko su sredstva korišćena za polaganje na našu stranu primljena mesec dana ranije (u junu), dostavite nam potvrdu.
Radujemo se vašem odgovoru.
Srdačan pozdrav,
Nine Vin Casino
Dear limbo123,
Thank you for the clarification.
We kindly ask you to provide proof of income for July of last year, including any income received from other casinos. If the funds used to deposit to our side were received a month earlier (in June), please provide us with the confirmation.
We are looking forward to your reply.
Best Regards,
Nine Win Casino
Poštovani limbo123, možete li da dostavite kazinu traženu dokumentaciju? Da li sam dobro razumeo da ste već uplatili depozit u kazino u julu?
Dear limbo123, can you provide the casino with the requested documentation? Do I understand correctly that you already deposited to the casino in July?
Evo povlačenja koje sam napravio 30.6.2024
Here is withdrawal I made in 30.6.2024
Dragi Nine Vin Casino, da li bi snimak ekrana koji potvrđuje dobitke u drugom kazinu bio dovoljan kao dokaz izvora sredstava iz juna? Molimo vas da navedete da li je format koji je plejer prikačen prihvaćen ili je potrebno da se na snimku ekrana navede više informacija da biste to potvrdili.
Dear Nine Win Casino, would a screenshot confirming the winnings at another casino be sufficient as proof of source of funds from June? Please, specify if the format the player attached is accepted or if you need more information to be provided on the screenshot to verify it.
Zdravo!
Hvala vam što ste bili tako strpljivi.
Nažalost, prikazani snimak ekrana nije dovoljan. Da bismo nastavili dalje, potrebno je da igrač dostavi dokument koji dokazuje prihod koji je korišćen za deponovanje na našu stranu.
Srdačan pozdrav,
Nine Vin Casino
Hello!
Thank you for being so patient.
Unfortunately, the provided screenshot is not sufficient. To proceed further we need the player to provide a document proving the income used to deposit to our side.
Best Regards,
Nine Win Casino
Zaista ne znam šta pitaš. Dao sam vam svoju platnu listu, dobitke, bankovni izvod i još uvek ne prihvatate
I really don’t know what are you asking. I provided you with my pay roll, winnings ,bank statment and still you don't accept
Dragi Nine Vin Casino, koliki je bio zbir depozita koje je igrač napravio u julu?
Dear Nine Win Casino, what was the sum of the deposits the player made in July?
Draga Natalija,
Ukupan iznos uspešnih depozita za jul prošle godine iznosio je 994,99 evra.
Srdačan pozdrav,
Nine Vin Casino
Dear Natalia,
The total amount of successful deposits for July last year was 994.99 EUR.
Best Regards,
Nine Win Casino
Hello limbo123,
We would like to update you that due to Natalia, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Natalia has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Natalia will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
Poštovani limbo123, možete li da dostavite odgovarajući bankovni izvod za jun-jul 2024. kako bi bilo moguće proveriti da li su vaši dobici u drugim kockarnicama primljeni na bankovni račun na vaše ime? Nažalost, iz snimaka ekrana ne može biti jasno da dobici pripadaju vama i da su povučeni na vaš račun, tako da bi izvod iz banke bio ključan u ovom slučaju. Hvala.
Dear limbo123, can you please provide a corresponding bank statement for June-July 2024 so that it could be possible to check if your winnings at other casinos were received in the bank account in your name? Unfortunately, it cannot be clear from the screenshots that the winnings belong to you and were withdrawn to your account, so the bank statement would be crucial in this case. Thank you.
Bukvalno na snimku ekrana je prikazano da je način plaćanja bio Cripto
Literally on screenshot it is displayed that payment method was Crypto
Dragi limbo123, koji e-novčanik koristite? Da li je to decentralizovani kripto novčanik tako da ne možete preuzeti izjavu sa njega?
Možete li da navedete veze do blokčejn transakcija kako bismo mogli da pratimo vaše julsko povlačenje iz drugog kazina u vaš kripto novčanik i vaš depozit u Nine Vin Casino?
Dear limbo123, what e-wallet do you use? Is it a decentralized crypto wallet so you cannot download a statement from it?
Can you provide links to blockchain transactions so we can track your July withdrawal from another casino to your crypto wallet and your deposit to Nine Win Casino?
Dear limbo123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Šaljem im ovo priznanje za pobedu, ali su ga odmah odbili bez ikakvog razloga
I send them this proffs of wining ,but they rejected It straight away without any reason
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
