Nordicasino - Igrač kritizira dugotrajan postupak provjere.

Hello, first time then i tried to withdraw after week asked to confirm documents i send them they seem its ok after two week they said i need send one more document and i did so, after more 2 weeks they said they have some problems and i need to send them again and wait 5days. I did that and they gone after more two weeks they said they didint recived it and i must send all documents again so i did, now its about 3months and they either ignore me or in live chat ask to come next day becouse finance team not working. And same story every day, i have alot mails with their "support" and "finance team"... not sure how to get help

Dear Linas,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly.

Have you been advised what specifically seems to be a problem in verifying your account? Did you try to request a full list of documents required to complete the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, they contacted me again by phone saying they had tech problems again and asked to send documents 6th time, now i send them all corectly what they asked in jpeg format and next mail just added photos in chat, and they replied again that they cant see or open them but they are prefectly fine and now i cant get to contact them, they kinda trolling me, sending alot of personal information almost 10 times, and they asking to send via different mails. I did verification in different casinos and never had problems

Thank you very much, Linas, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Linas,

I’m sorry to hear about your negative experience. I’ll try my best to resolve your case as soon as possible.

I would like to invite Nordicasino to this conversation.

Dear Nordicasino,

Can you please clarify the situation?

Dear Linas,

Thank you for providing the screenshots. I understand the situation and I will let you know if any additional information is needed. We have not received a response from the casino representative yet.

UPDATE: Some manager called me in 10mins we did veryfication and he aprroved withdrawal.

Big thank you casino guru. He asked to reslove complain but maybe we can wait till i recive money to my account and i will instantly update this topic before resolving?

Thank you, linasfrn, for the update. I’m glad to hear the good news. I’ll set the timer for 10 days. Please let us know once you’ve received the payment or if there are any other new developments regarding your case.

Hello i recived payment. Big thank you casino guru

Thank you, linasfrn for confirming and for using the Casino Guru complaint resolution center. We’re very glad that you’ve received your funds. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru