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Have been trying for a whitdraw many times, keeps being declined. Have done proof of bank card, accepted.. ID, accepted.. proof of adress, accepted.. proof of ID next to my head, accepted.

And now? Not hearing anything from them. Payments to my bank aren’t done, if they don’t like what they say in the chat they will end it. Emailed, but never heard back.

What can i do?

Dear Mikeeeeey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? How many withdrawal requests have been declined so far?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Mikeeeeey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.