Igraču iz Nemačke je poništen bonus dobitak zbog odlaganja bonus rundi.
Zdravo, moje celokupno povlačenje je poništeno i oduzeto jer sam odlagao bonus runde. To je obraz jer nisam imao bonuse koji su ležali 1 nedelju i onda sam ih otvorio, to je bilo zbog 1 ili 2 evra nakon isteka bonusa!!!
Hello, my whole withdrawal was voided and taken away because I delayed bonus rounds. That's a cheek because I didn't have the bonuses lying around for 1 week and then opened them, it was because of 1 or 2 euros after the end of the bonus!!!
Hallo, meine ganze Auszhalung wurde storniert und weggenommen weil ich bonus runden delayed habe. Das ist eine Frechheit weil ich nämlich nicht die Bonuse 1 woche daliegen hatte und sie dann geöffnet habe sondern das war wegen 1 oder 2 euro nach bonusende !!!
Poštovani bedž,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Proverio sam opšte uslove i odredbe bonusa, i evo šta sam našao ( ovde ):
„Odlaganje bilo koje runde igre u bilo kojoj igri, uključujući funkcije besplatnih okretaja i bonus funkcije, za kasnije vreme kada više ne budete imali potrebe za klađenjem i/ili uplatom novih depozita dok su funkcije besplatnih okretaja ili bonus funkcije još uvek dostupne u igri Zabranjeno je."
Da li znate za bilo kakvu akciju na vašoj strani, sličnu onoj gore opisanoj?
Ako postoji bilo kakva relevantna komunikacija između vas i kazina, prosledite je zajedno sa istorijom igara na KSKSKSKSKS0@email.kkkkk .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear backage,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found (here):
"Delaying any game round in any game, including Free Spins features and bonus features, to a later time when you have no more wagering requirement and/or making new deposit(s) while having Free Spins features or bonus features still available in a game is prohibited."
Are you aware of any action on your side, similar to the one described above?
If there’s any relevant communication between you and the casino, please forward it along with your game history to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Zdravo, ne, nisam to ranije znao. Već sam igrao na toliko različitih sajtova i ovo mi je potpuno novo, loša stvar je što su mi samo pustili da isplatim ostatak računa i blokirali me. Moj nalog više nije dostupan!
Hello, no, I didn't know that before. I had already played on so many different sites and this is completely new to me, the bad thing is that they just let me pay out the rest of the account and blocked me. My account is no longer accessible!
Hallo, nein mir war das vorher nicht bekannt. Ich hatte ja sonst schon auf sovielen verschiedenen Seiten gespielt gehabt und sowas ist mir komplett neu, das Schlimme is ja noch das sie mich einfach den rest auszahlen lassen haben der auf dem konto war und haben mich gesperrt. Mein konto is nicht mehr aufrufbar!
Hvala vam puno, backage, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu kolegi Mateju ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, backage, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo, hvala što ste mi pomogli Učitavam poslednju e-poštu iz Octo kazina koju danas imam. Oni znače da mogu poslati žalbu dobavljaču ADR-a, šta god da je.
Hello, Thank you for helping me I am uploading the last email from Octo Casino that I have today. They mean that I can send a complaint to the ADR provider, whatever that is.
Hallo, Vielen dank dass ihr mir helft hier lad ich noch die letzte email von Octo Casino die ich heute habe hoch . Sie meinen das ich eine Beschwerde zur ADR Provider schicken kann was auch immer das sein soll.
Zdravo backage.
Žao mi je što čujem za vaše nevolje.
U poslednjoj poruci kazino pominje mogućnost žalbe direktno regulatoru kazina. (ali ostavimo tu opciju kao poslednju)
Želeo bih da pozovem predstavnika kazina u slučaj:
Možete li, molim vas, objasniti šta se dogodilo i poslati mi dnevnik igre bekedža? ( KSKSKSKSKS0@email.kkkkk )
Hello backage.
I am sorry to hear about your troubles.
In the last mail, the casino mentions the possibility of a complaint directly to the casino's regulator. (but let's keep that option as the last one)
I would like to invite the casino representative into the case:
Could you please explain what happened and send me the backage's game log? (matej@casino.guru)
Dobar dan!
Igrač je deponovao 30 EUR i dobio 22,50 EUR gotovinskog bonusa.
Dok je igrao, korisnik je koristio strategiju odloženih rundi: čim je uhvatio scatter ili bonus runde, počeo je da igra drugu igru. Kada je opklada završena, otvorio je igre u kojima je uhvatio bonus runde, zatim je prikupio dobitak iz bonus rundi i stoga je dobitak iz odloženih rundi bio 2,605 €.
Njegov balans je oduzet, mislimo na naše T&C:
Odlaganje bilo koje runde igre u bilo kojoj igri, uključujući funkcije besplatnih okretaja i bonus funkcije, za kasnije vreme kada više ne budete imali potrebe za klađenjem i/ili uplatom novih depozita dok su funkcije besplatnih okretaja ili bonus funkcije još uvek dostupne u igri je zabranjeno.
Igraču nije dozvoljeno da koristi bilo koju strategiju dok igra sa aktivnim bonusom kako bi ispunio uslove za ulaganje bonusa. Ako Igrač koristi takve strategije, i ako Kazino ima dovoljno osnova da veruje da igračeve akcije imaju za cilj isključivo sticanje finansijske koristi koristeći bonus prednost, onda Kazino zadržava pravo da poništi sve igračeve dobitke.
Srdačan pozdrav,
OctoCasinoTeam.
Good day!
Player deposited 30 EUR and received 22.50 EUR cash bonus.
While playing the user used delayed rounds strategy: as soon as he caught the scatter or bonus rounds, he started to play another game. When the wager was finished, he opened games where he caught bonus rounds, then he collected the winnings from bonus rounds and therefore the winnings from delayed rounds were €2,605.
His balance was subtracted, we are referring to our T&Cs:
Delaying any game round in any game, including Free Spins features and bonus features, to a later time when you have no more wagering requirement and/or making new deposit(s) while having Free Spins features or bonus features still available in a game is prohibited.
The Player is not allowed to use any strategies while playing with an active bonus in order to fulfil the requirements to wager the bonus. If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player’s actions are aimed solely to obtain financial benefits using the bonus advantage, then the Casino reserves the right to cancel all Player’s winnings.
Best regards,
OctoCasinoTeam.
Zdravo backage.
Kao što je napisao predstavnik kazina, odlaganje rundi je oblik varanja. (igrač dobija nepravednu prednost) Možete li potvrditi da ste zadržali bonus runde i bonus funkcije u određenim igrama za kasnije igranje sa pravim novcem?
Hello backage.
As a casino representative wrote, delaying rounds is a form of cheating. (player is getting an unfair advantage) Could you please confirm that you kept the bonus rounds and bonus features in certain games for later play with real money?
Slučajno sam naišao na uslove bonusa, nisam to uradio namerno niti sam imao nameru da ostvarim bilo kakvu finansijsku prednost, samo sam igrao i nisam obraćao pažnju. Međutim, bilo je samo nekoliko evra nakon završetka opklade koje sam odigrao pre nego što su mi ostale bonus runde. Ovo očigledno nije nameran razlog da dobijem bilo kakvu prednost ili na drugi način. Takođe, često sam igrao na sajtu i nikad se nisam zadužio. Smatram da je ova reakcija preuveličana i nepotrebna. Voleo bih da ponovo igram tamo i da dobijem svoj novac nazad...
It was an accident that I came across the bonus terms, I didn't do it on purpose nor did I intend to gain any financial advantage, I just played and didn't pay attention. However, it was only a few euros after the end of the wager that I had played before I had any bonus rounds left to play. This is clearly not an intentional reason to gain me any advantage or otherwise. Also, I used to play on the site there a lot and never got into debt. I find this reaction exaggerated and unnecessary. I would love to play there again and get my money back....
Es handelte sich um ein Versehen das ich über die bonusbedingungen gekommen bin, ich habe das nicht absichtlich gemacht und habe auch nicht damit vor gehabt finanzielle Vorteile mir zu verschaffen ich habe einfach gespielt und nicht darauf geachtet. Es waren aber auch nur ein paar euro nach dem Wager ende die ich noch gespielt hatte bevor ich Bonusrunden die ich noch offen hatte zu spielen. Es handelt sich hier ganzklar um keinen absichtlichen Grund um mir irgendwelche Vorteile zu verschaffen oder sonstiges. Außerdem habe ich oft dort auf der seite gespielt und mir nie was zu schulden kommen lassen. Ich finde das diese Reaktion übertieben und unnötig. Ich würde gerne wieder dort spielen und mein Geld zurück bekommen....
Dragi backage.
Ako igrač odloži runde, ne namerno i ne pobedi u takvim odloženim rundama, moguće je prevideti ovo kršenje uslova. Nažalost, kada dobici dolaze iz ovako odloženih rundi, ne možemo ništa da uradimo. Predstavnik kazina je napisao da je u vašem slučaju dobitak iz odloženih rundi iznosio 2.605 €, pa se bojim da kazino ima pravo da poništi dobitak.
Dear backage.
If the player delays the rounds, not on purpose and doesn't win from such delayed rounds, it is possible to overlook this breach of the terms. Unfortunately, when the winnings come from such delayed rounds, there is nothing we can do. The casino representative wrote that, in your case, winnings from delayed rounds were €2,605, so I am afraid that the casino has the right to void the winnings.
I šta se sada dešava? To uopšte nije bilo namerno, zar ne možete da dođete do kompromisa sa kazinom inače ne bi bio prizor za nove igrače koji vole da igraju tamo, ali tamo vide tako čudna pravila?
And what happens now? It wasn't on purpose at all, can't you come to a compromise with the casino otherwise it wouldn't be a sight for new players who like to play there but see such weird rules there?
Und was passiert jetzt? Es war doch garnicht mit Absicht, kann man nicht auf einen Kompromiss kommen mit dem Casino ansonsten wäre das keine sicht für neue Spieler die dort Spielen mögen aber sehen das solche komischen Regeln dort herrschen?
Dragi backage.
Nažalost, ovo pravilo postoji u svakom kazinu. Ne možete naplatiti funkciju igre bonus novcem i kasnije je aktivirati pravim novcem. Čak i kada vaša namera nije bila loša, time ste stekli nepravednu prednost.
Zamislite da u vašoj kompaniji postoji takmičenje sa nagradnim fondom, i svaki zaposleni dobije jednu kartu, a pobednik sav novac. I odjednom, otkrijete da je zaposlenik koji je pobedio stavio 3 karte na to takmičenje, a ne samo jednu, jer je prevideo politiku jedne karte po osobi. Onda ne može da zadrži nagradu. Kompanija pravi sledeće žrebanje. Čak i kada su njegove namere bile dobre, jednostavno nije znao. Ipak, ne može da zadrži dobitak jer je u nepravednoj prednosti.
U vašem slučaju, zamolio bih kazino da mi dostavi dnevnik igre kako bih mogao da proverim podatke. ( KSKSKSKSKS0@email.kkkkk ) Ali ako je tačno ono što kaže kazino, onda se bojim da je to to i da je njihova odluka ispravna. (Jako mi je žao)
Dear backage.
Unfortunately, this rule exists in every casino. You can't charge a game feature with bonus money and later activate it with real money. Even when your intention wasn't bad, by doing so, you gained an unfair advantage.
Imagine that there is competition with a prize pool in your company, and each employee gets one ticket, and the winner gets all the money. And suddenly, you discover that the employee who won put 3 tickets to that competition, not only one, because he overlooked the one ticket per person policy. Then he can't keep the prize. The company make the next draw. Even when his intentions were good, he just didn't know. Still, he can't keep the winnings because he has an unfair advantage.
In your case, I would like to ask the casino to provide me with the game log so that I can check the data. (matej@casino.guru) But if what the casino says is correct, then I am afraid that that's it and their decision is right. (I am very sorry)
Dobar dan!
Poslali smo vam zaostale igre na sledeću e-poštu address-matej@casino.guru .
Molimo vas da proverite.
Srdačan pozdrav,
OctoCasinoTeam.
Good day!
We have sent you the backlogs of the games to the following email address-matej@casino.guru.
Kindly please check it.
Best regards,
OctoCasinoTeam.
Dragi backage.
Iz evidencije igara koju je dostavio kazino vidljivo je da ste namerno odložili runde igre. Odmah nakon što ste završili sa bonus klađenjem, aktivirali ste bonus funkciju na 13 slotova i generisali dobitke.
U ovom slučaju, kazino ima pravo da poništi vaš dobitak.
Dear backage.
From the game log provided by the casino is evident that you delayed the game rounds on purpose. Right after you finished bonus wagering, you activated the bonus feature on 13 slots and generated the winnings.
In this case, the casino has the right to void your winnings.
Dear backage,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Poštovani bedž,
Dakle, da sumiramo:
Nakon što ste završili sa klađenjem svog bonusa, igrali ste runde odlaganja iz 13 slotova, prikupili €2605 u ovim odloženim rundama u dobicima i pokušali da povučete ovaj iznos.
Ali u žalbi ste napisali:
Zdravo, moje celokupno povlačenje je poništeno i oduzeto jer sam odlagao bonus runde. To je obraz jer nisam imao bonuse koji su ležali 1 nedelju i onda sam ih otvorio, to je bilo zbog 1 ili 2 evra nakon isteka bonusa !!!
Slučajno sam naišao na uslove bonusa, nisam to uradio namerno niti sam imao nameru da ostvarim bilo kakvu finansijsku prednost, samo sam igrao i nisam obraćao pažnju. Međutim, bilo je samo nekoliko evra nakon završetka opklade koje sam odigrao pre nego što su mi ostale bonus runde. Ovo očigledno nije nameran razlog da dobijem bilo kakvu prednost ili na drugi način .
U vašem slučaju, očigledno je da ste to što ste uradili uradili namerno da biste profitirali od ovih odloženih rundi. Ono što ste uradili je varanje, i sigurni da je kazino upozorio sve druge brendove na svojoj platformi o vašim radnjama, i kao rezultat toga, druga kazina su zatvorila vaše račune.
Zamislite da lažirate ličnu kartu i pokušate da dobijete kredit u banci sa ovom lažnom ličnom kartom. A nakon što banka otkrije da je lična karta lažna, iznenadite se što zovu policiju i istražuju i poništavaju druge radnje koje ste uradili sa ovom lažnom ličnom kartom.
Meni to zvuči kao dobar razlog da blokirate sve svoje naloge.
Dear backage,
So let's summarize it:
After you finish wagering your bonus, you played delay rounds from 13 slots, collected €2605 from these delayed rounds in winnings, and tried to withdraw this amount.
But in the complaint, you wrote:
Hello, my whole withdrawal was voided and taken away because I delayed bonus rounds. That's a cheek because I didn't have the bonuses lying around for 1 week and then opened them, it was because of 1 or 2 euros after the end of the bonus!!!
It was an accident that I came across the bonus terms, I didn't do it on purpose nor did I intend to gain any financial advantage, I just played and didn't pay attention. However, it was only a few euros after the end of the wager that I had played before I had any bonus rounds left to play. This is clearly not an intentional reason to gain me any advantage or otherwise.
In your case, it is evident that what you did you did intentionally to profit from these delayed rounds. What you did is cheating, and sure the casino alerted all other brands on their platform about your actions, and as a result, other casinos closed your accounts.
Imagine that you fake an ID and try to get a loan in the bank with this fake ID. And after the bank discovers that the ID is faked, you are surprised that they are calling the police and investigating and cancelling other actions you did with this faked ID.
It sounds like a very good reason to block all your accounts to me.
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Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.