Hvala vam na odgovoru, ridhamsen4321. Izvinjavam se, ali ako je više naloga kreirano sa istim akreditivima i aktivno korišćeno, ne bismo mogli mnogo da uradimo. Imajte na umu da je otvaranje više naloga u jednom kazinu zabranjeno u velikoj većini onlajn kazina i ovaj nije izuzetak. Molim vas, pogledajte ovde :
1.6. Zabranjene upotrebe. Suspenzija i ukidanje naloga
1.6.1. Prihvatate i potvrđujete da zadržavamo pravo da odmah ukinemo nalog klijenta i/ili ograničimo pristup klijentu veb stranici (do 30 dana dok je podvrgnut inspekciji odeljenja), i otkažemo bilo koju ili sve klijentove opklade i dobitke, ako to saznamo :
1.6.1.9. Klijent ima više naloga registrovanih na našoj veb stranici (više registracija, više naloga);
S obzirom na okolnosti, bojim se da nismo u mogućnosti da nastavimo dalje sa ovom pritužbom jer je jedno od glavnih pravila onlajn kockanja prekršeno korišćenjem više naloga od strane iste osobe. Kazino nije u mogućnosti da utvrdi ko je igrao i čiji je nalog ko koristio. Da ne spominjem da ste pokušali da verifikujete sve račune sa istim dokumentima. Verujemo da je kazino delovao u skladu sa svojim Uslovima i odredbama i u ovom trenutku mogu samo da predložim da budete pažljiviji i da otvorite samo jedan nalog u svakom kazinu i da ozbiljno razgovarate sa svojim bratom. Kazino nije odgovoran za članove vaše porodice.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Thank you for your reply, ridhamsen4321. I apologize, but if multiple accounts were created with the same credentials and actively used, there is not much we could do. Please understand that creating more than one account in one casino is prohibited by the vast majority of online casinos and this one is not an exception. Please, see here:
1.6. Prohibited Uses. Account Suspension and Termination
1.6.1. You accept and acknowledge that we reserve the right to terminate a Client's account immediately and/or restrict Client's access to the Website (up to 30 days while undergoing departmental inspection), and cancel any or all Client's bets and winnings, if we find out that:
1.6.1.9. a Client has multiple accounts registered on our Website (multiple registrations, multi-accounting);
Given the circumstances, I am afraid that we are not able to proceed further with this complaint because one of the main rules of online gambling has been breached by using multiple accounts by the same person. The casino is unable to determine who was playing and whose account was used by whom. Not to mention that you tried to verify all accounts with the same documents. We believe the casino acted in compliance with their T&Cs and at this point, I can only suggest that you are more careful and only create one account in each casino and have a serious talk with your brother. The casino is not responsible for your family members.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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