Hvala vam na svim vašim porukama sa informacijama i pratećim dokazima, Onedun Casino tim.
Dragi andandjonnik,
Iako razumem da verovatno niste imali motivaciju da otkažete bonus, posebno s obzirom na prilično visok iznos, iz iskustva znamo da prvenstveno igrate sa bonusima u većini kazina. Na osnovu dokaza koje smo dobili, čak i ako se radi o grešci ili pogrešnom kliku, otkazivanje bonusa ste vi zaista inicirali prema vašem dnevniku aktivnosti iz kazina.
Poslednju aktivnost igranja sa bonusom, kao što je prikazano na snimku ekrana koji ste dali (ID opklade 2144316), pratilo je otkazivanje bonusa (ID transakcije 2144318).
Ako sam dobro razumeo, najverovatniji scenario je bio sledeći:
Dok ste učestvovali u igri kockica, vi ste, bez napuštanja igre, otvorili novu karticu pretraživača da biste proverili preostali iznos za klađenje na aktivni bonus i slučajno, pogrešnim klikom, odbili bonus. Ova vrsta pojave nije neuobičajena u našem iskustvu, jer jedan nesrećni pogrešan klik može lako da poništi bonus bez ikakve dalje potvrde ove akcije.
Ne kažem da se to sigurno dogodilo, ali prema vašem dnevniku aktivnosti, ovo je najverovatniji scenario.
Google aktivnost koju ste naveli ne može se koristiti kao dokaz, jer je u suprotnosti sa vašim stvarnim dnevnikom aktivnosti u kazinu, koji ima veću težinu pošto je direktno i čisto povezan sa aktivnostima vašeg kazino naloga, a ne sa celim računarom.
U ovim okolnostima, sa žaljenjem vas obaveštavam da ne mogu ponuditi nikakvu dalju pomoć u vezi sa ovim pitanjem. Uveravam vas da smo mi, kao nezavisna strana, detaljno pregledali sve informacije i dokaze, i da je radnja kazino tima bila u skladu sa utvrđenim pravilima sa kojima ste pristali prilikom kreiranja naloga.
Obavestite me ako mogu da vam pomognem oko nečega drugog.
Thank you for all your messages with information and supporting evidence, Onedun Casino Team.
Dear andandjonnyx,
Although I understand you likely had no motivation to cancel the bonus, especially given the quite high amount involved, we know from experience that you primarily play with bonuses at most casinos. Based on the evidence we received, even if it was a mistake or a misclick, the cancellation of the bonus was indeed initiated by you according to your activity log from the casino.
The last gameplay activity with a bonus, as shown in the screenshot you provided (bet ID 2144316), was followed by the bonus cancellation (transaction ID 2144318).
If I understand it correctly, the most likely scenario was this:
While engaged in a game of Dice, you, without exiting the game, proceeded to open a new browser tab to check the remaining amount for wagering on the active bonus and accidentally, by a misclick, declined the bonus. This type of occurrence is not uncommon in our experience, as a single unfortunate misclick can easily cancel the bonus without any further confirmation of this action.
I am not saying that this is what happened for sure, but according to your activity log, this is the most likely scenario.
The Google activity you provided cannot be utilized as evidence, as it contradicts your actual activity log in the casino, which holds more weight since it is directly and purely linked to your casino account activity rather than your entire PC.
Under these circumstances, I regret to inform you that I cannot offer any further assistance regarding this issue. I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly, and the casino team's actions were according to the established rules to which you agreed when creating your account.
Please let me know If I can assist you with anything else.
Automatski prevedeno:
