Nakon što sam dobio besplatnu lojalnost tokom mog poslednjeg okretanja na 50 Cent BET u Cash Bandits 3, ostvario sam pobedu od 523 dolara. Zahtev za igranje je prvobitno bio iz igre Eternal Love, gde sam osvojio samo oko dolar. Dakle, moje igranje je bilo samo 120 ili 130 dolara. Da bih mogao da unovčim maksimum od 50 dolara, povećao sam svoju BET na 6,25 dolara, ali se nije smanjivao dovoljno brzo, pa sam je podigao na 12 dolara. Želeo sam da budem oprezan, jer neka kazina zahtevaju da unovčite svoj početni bonus dobitak. Dakle, zaustavio sam se na 60 dolara, znajući da ću u svakom slučaju dobiti samo 50 dolara. Zatražio sam isplatu novca i primio sam e-poruku od menadžera, Allie, u kojem se navodi da sam prekršio njihovu politiku i pravila, a moje povlačenje je odbijeno. Tvrdili su da je to zato što sam se kladio na više od 10 dolara.
Pokušao sam da urazumim Allie, pokazujući dokumentaciju o mom dobitku od džekpota od 523 dolara od opklade od 50 centi, ali ona je insistirala na mom kršenju zbog opklade od 12 dolara. Istaknuo sam da su njihovi uslovi i odredbe nejasni i da su dodali još jedan čip od 10 dolara na moj račun, što je u suprotnosti sa njihovim pravilima. Odbila je sve moje opcije i bila je spremna da me izgubi kao mušteriju zbog ovog problema. To je frustrirajuće jer moja opklada od 12 dolara nije uticala na ishod, a to je bilo već nakon što sam završio svoje zagarantovano igranje. Njihova pravila kazina u vezi sa klađenjem preko 10 dolara su nejasna, i nema smisla dozvoliti opklade iznad te granice ako je to protivno njihovim pravilima. Razmišljam da ovo pitanje eskaliram višim organima.
After receiving a loyalty free play during my last spin on a 50 Cent BET in Cash Bandits 3, I hit a win of $523. The playthrough requirement was initially from the game Eternal Love, where I had only won around a dollar. So, my playthrough was only $120 or $130. To be able to cash out the maximum of $50, I increased my BET to $6.25, but it wasn't decreasing fast enough, so I raised it to $12. I wanted to be cautious, as some casinos require you to cash out with your initial bonus winnings. So, I stopped at $60, knowing I would only get $50 either way. I requested a cashout and received an email from the manager, Allie, stating that I violated their policy and rules, and my withdrawal was denied. They claimed it was because I bet over $10.
I tried to reason with Allie, showing documentation of my $523 jackpot win from a 50 Cent bet, but she insisted on my violation due to the $12 bets. I pointed out that their terms and conditions were vague and that they added another $10 chip to my account, which contradicted their own rules. She refused all my options and was willing to lose me as a customer over this issue. It's frustrating because my $12 bet didn't affect the outcome, and it was already after I had completed my guaranteed playthrough. Their casino rules regarding betting over $10 are unclear, and it doesn't make sense to allow bets above that limit if it's against their rules. I'm considering escalating this issue to higher authorities.
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